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This lady calls in screaming in my ears YOU GUYS TOOK MY MONEY and now I can't buy my lunch... This all is her screaming at me
Me: May I have your phone number to look up your account?
SC: 866-999-5444
Me: Okay thank you goes on with my scrip.....
SC: joe doe is my name and my address is 1234 sample st.
Me: thank you I don't see an account created have you contacted the bank to see where the charge came from
SC: (red tape) for xx.xx
Me: okay that does not sound like our charge what is the exact information on your statement
SC: it say (red tape) for xx.xx
Me: okay mama anything below xx.xx is not our charge however let me place you on hold and ill see what I can do.
I then place her on hold before she can respond since all her answers she has been screaming at me for and there some information she tells me I have left our because it made no difference that she told me it or not
I at this point speak with my manger who says it sound like (blue tapes) charge
Me: Mama that seems like its (blue tapes) charge
SC: but that man said he was only placing a dollar hold on my card and there wouldn't be any orther charge and I know how much I had on my card and now I cant get lunch
Me: I understand mama but because it is blue tapes charge your going to have to contact them here is there number 866-555-1111 before I can tell her I can transfer her she hangs up.
red tape and blue tape are so that I don't give out who I work for but I work in a sales call center in there customer service team we work with several different companys.
I never heard back guess she saw the carge was bule tapes or she was call the wrong people and we didn't take her money.
WHY do u think SCREAMING in my ear is going to help your case it makes me want to leave u on HOLD till you hang up. And why are u calling here if u have no money!?
Me: May I have your phone number to look up your account?
SC: 866-999-5444
Me: Okay thank you goes on with my scrip.....
SC: joe doe is my name and my address is 1234 sample st.
Me: thank you I don't see an account created have you contacted the bank to see where the charge came from
SC: (red tape) for xx.xx
Me: okay that does not sound like our charge what is the exact information on your statement
SC: it say (red tape) for xx.xx
Me: okay mama anything below xx.xx is not our charge however let me place you on hold and ill see what I can do.
I then place her on hold before she can respond since all her answers she has been screaming at me for and there some information she tells me I have left our because it made no difference that she told me it or not
I at this point speak with my manger who says it sound like (blue tapes) charge
Me: Mama that seems like its (blue tapes) charge
SC: but that man said he was only placing a dollar hold on my card and there wouldn't be any orther charge and I know how much I had on my card and now I cant get lunch
Me: I understand mama but because it is blue tapes charge your going to have to contact them here is there number 866-555-1111 before I can tell her I can transfer her she hangs up.
red tape and blue tape are so that I don't give out who I work for but I work in a sales call center in there customer service team we work with several different companys.
I never heard back guess she saw the carge was bule tapes or she was call the wrong people and we didn't take her money.
WHY do u think SCREAMING in my ear is going to help your case it makes me want to leave u on HOLD till you hang up. And why are u calling here if u have no money!?
She was a disaster, lol
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