We've all had that one (or seemingly 100) customer that that goes above and beyond the regular SC antics. And as the wonderful service representatives we generally aren't allowed to do what we really wish we could to whichever idiot graced us with their presence this particular day.
What are your coping mechanisms for not going off on a customer before you can either get through it or hand it off to someone else?
I personally imagine them as cartoon characters. Complete with over exaggerated features and sometimes mentally redressed in more appropriate clothes for the situation at hand. Although I sometimes have to fight a smile at what my vindictive mind cooks up.
What's yours?
What are your coping mechanisms for not going off on a customer before you can either get through it or hand it off to someone else?
I personally imagine them as cartoon characters. Complete with over exaggerated features and sometimes mentally redressed in more appropriate clothes for the situation at hand. Although I sometimes have to fight a smile at what my vindictive mind cooks up.
What's yours?
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