I couldn't believe this happened, and with someone that wasn't over 60 years of age.
Working at a hotel with free internet access, I always get asked to help with connectivity issues. I always point people to the toll free tech support line that we pay money for, but it always results in us getting more questions from the guest.
DA = dumbass who shouldn't be using a computer
ME = happy hotel operator
DA: I can't connect to the internet.
ME: Are you trying to connect using an ethernet cable.
DA: Yes, and the internet isn't working.
ME: There is a 1-800 number to call for tech support, they will help you.
DA: Do you think its the cable?
ME: Could be, I do not know.
DA: Do you have another cable I can try?
ME: Yes I do, but I would consider calling tech support.
DA: Do you think its the settings on my laptop?
ME: Possibly, there are many variables sir, tech support will assist you better than I can.
DA: Can you come to my room and check it out for me, us old people (he looked to be in his 40's) aren't as handy with computer as the current generation.
ME: I don't think I would be much help, I would be calling the tech support line if I was in the same position, computers can be tricky.
DA: Its a work laptop, do you think they did anything to make it not work here?
ME: Maybe the settings are altered and need to be changed in order to work on our system.
DA: Can you change the settings?
ME: Sir, I am not tech support, but the toll free number provided will connect you to a live person who works for the hotel and can assist you further.
DA: I hate calling those lines, always have to wait, and the person always has an accent, its such a pain.
ME: I have called them before, they are in the US, and all the people speak fluant english, plus, there is almost no wait times.
DA: Okay, I can try them I guess. But let me make sure I am doing this right one last time.
ME: Okay....
DA: So I connect the cable from my laptop to the jack in the wall, right?
ME: Right.
DA: Then I dial XXX-XXX-XXXX and...
ME: Wait, dial?
DA: Yes, dial the number for AOL and...
ME: Sir, that is dial up service, not the high speed we offer.
DA: I don't understand.
ME: Have you actually opened your web browser?
DA: No, it didn't connect yet.
ME: Do me a big favor and try opening it.
DA: Well I'll be damned, its working, and its fast!
ME: Welcome to HIGH SPEED INTERNET.
I've been using DSL since 1998, so its odd for me to find that somebody hasn't heard of high speed in 2007.
I guess I did help the guy and didn't have him waste the tech's time with this silly issue.
Working at a hotel with free internet access, I always get asked to help with connectivity issues. I always point people to the toll free tech support line that we pay money for, but it always results in us getting more questions from the guest.
DA = dumbass who shouldn't be using a computer
ME = happy hotel operator
DA: I can't connect to the internet.
ME: Are you trying to connect using an ethernet cable.
DA: Yes, and the internet isn't working.
ME: There is a 1-800 number to call for tech support, they will help you.
DA: Do you think its the cable?
ME: Could be, I do not know.
DA: Do you have another cable I can try?
ME: Yes I do, but I would consider calling tech support.
DA: Do you think its the settings on my laptop?
ME: Possibly, there are many variables sir, tech support will assist you better than I can.
DA: Can you come to my room and check it out for me, us old people (he looked to be in his 40's) aren't as handy with computer as the current generation.
ME: I don't think I would be much help, I would be calling the tech support line if I was in the same position, computers can be tricky.
DA: Its a work laptop, do you think they did anything to make it not work here?
ME: Maybe the settings are altered and need to be changed in order to work on our system.
DA: Can you change the settings?
ME: Sir, I am not tech support, but the toll free number provided will connect you to a live person who works for the hotel and can assist you further.
DA: I hate calling those lines, always have to wait, and the person always has an accent, its such a pain.
ME: I have called them before, they are in the US, and all the people speak fluant english, plus, there is almost no wait times.
DA: Okay, I can try them I guess. But let me make sure I am doing this right one last time.
ME: Okay....
DA: So I connect the cable from my laptop to the jack in the wall, right?
ME: Right.
DA: Then I dial XXX-XXX-XXXX and...
ME: Wait, dial?
DA: Yes, dial the number for AOL and...
ME: Sir, that is dial up service, not the high speed we offer.
DA: I don't understand.
ME: Have you actually opened your web browser?
DA: No, it didn't connect yet.
ME: Do me a big favor and try opening it.
DA: Well I'll be damned, its working, and its fast!
ME: Welcome to HIGH SPEED INTERNET.
I've been using DSL since 1998, so its odd for me to find that somebody hasn't heard of high speed in 2007.
I guess I did help the guy and didn't have him waste the tech's time with this silly issue.
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