At The Mothership, when we take drink orders, we ask for the person's name (for some stupid reasons and a few practical ones).
Today I went to take an order for a brewed coffee from an older guy. Brewed coffees, unlike the complex other drinks, are often fetched by the cashier, or (during busy times, like early mornings) by the "Order Support" person. I assumed I would get his coffee as the OS person was already running in five directions at once.
Me: "And your name?"
SC: "Why do you need my name?"
Me: "Um, so when we put your coffee down over there [gestures to the far end of the counter] we can call you and let you know it's there."
SC: "So you're out of coffee?"
Me: "No, we've got coffee."
SC: "Then why do you need my name?"
Me: "So ... we can call you when we put your coffee down ..."
SC: "So you ARE out of coffee!"
We actually went around this once or twice more. I finally turned to just GET him his coffee and when I turned back, he had stomped out the door.
Me:
The manager told me that we don't actually have to take names for brewed coffees, and also he told me, several times, not to worry about it. Trust me, Mr. Manager, I am not going to waste any worry over some nutjob.
Today I went to take an order for a brewed coffee from an older guy. Brewed coffees, unlike the complex other drinks, are often fetched by the cashier, or (during busy times, like early mornings) by the "Order Support" person. I assumed I would get his coffee as the OS person was already running in five directions at once.
Me: "And your name?"
SC: "Why do you need my name?"
Me: "Um, so when we put your coffee down over there [gestures to the far end of the counter] we can call you and let you know it's there."
SC: "So you're out of coffee?"
Me: "No, we've got coffee."
SC: "Then why do you need my name?"
Me: "So ... we can call you when we put your coffee down ..."
SC: "So you ARE out of coffee!"
We actually went around this once or twice more. I finally turned to just GET him his coffee and when I turned back, he had stomped out the door.
Me:
The manager told me that we don't actually have to take names for brewed coffees, and also he told me, several times, not to worry about it. Trust me, Mr. Manager, I am not going to waste any worry over some nutjob.
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