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  • Are You Sure You Know What You're Looking For?

    This is really more of a Stupid Customer than a Sucky Customer, but I just had to share.

    A woman came into the computer department yesterday afternoon. It was relatively slow, so there were several associates around who could help her. I was the first to approach. Just to set the scene, she entered the department by walking down our main aisle, which has about 16 laptops on one side and about 12 desktops on the other side.

    Me: Good afternoon!
    SC: Hi.
    Me: Is there something I can help you find today?
    SC: No. I'm just getting some prices. I'll find you if I need help.

    I know that translates to: "Go away," so I left her alone. About ten minutes later, I notice her looking at our UPSes (Uninterruptible Power Supplies or Battery-Backup Surge Protectors). One of my co-workers, A, approached her, and I overheard the following.

    A: Are you finding what you need here, ma'am?
    SC: Are these the only towers you have?
    A: You mean computer towers?

    I didn't hear the rest. I had to turn away so she wouldn't think I was laughing at her. She wasn't looking for empty computer cases, either, as I found out later. She wanted a computer system sans monitor and thought the UPSes were them. I can't chalk it up to simply being old and/or unfamiliar with technology; she looked to be about 35 and was wearing a bluetooth earpiece for her phone.
    I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
    - Bill Watterson

    My co-workers: They're there when they need me.
    - IPF

  • #2
    At that point, you find out what she's looking for and then sell her the most expensive one, whatever it is.

    It's not like she'll know that the less expensive one won't make a difference.

    "You want to be able to browse the internet? Well, you might be able to make it work with a gForce 7950 but to actually get the full colors and watch those videos your friends and neighbors link you to, you'll want to go with the brand new 8800."
    "Time shall help me face my painful memories with indifference, and with more of it, I won't feel the need to face them at all..."

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    • #3
      Quoth HawaiianShirts View Post
      I can't chalk it up to simply being old and/or unfamiliar with technology; she looked to be about 35 and was wearing a bluetooth earpiece for her phone.
      Oh, yes you can.

      We have a woman at my office who has to be the most technologically hopeless individual I have ever encountered.

      That doesn't stop her, however, from buying gadget-heavy cell phones and whatever new phone-based accessories someone tries to sell her or that she sees an ad for.

      She's one of those people who is always paying cancellation fees because she can't possibly wait the two months until her contract is up before switching carriers to get that "free" phone they are advertising.

      I don't think she can do more with her phone than just calls, but I know it can play music, take pictures and do text messaging. She can barely put in numbers, and has to have one of our guys help her any time she changes her ring tone.

      As for thinking the UPS devices are towers... My computer is actually shorter than your standard UPS, although it is a little wider.

      ^-.-^
      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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      • #4
        Could you believe it happens with food too?
        I had a guy ask me for Triangle bagels.

        Stop me if I've told this one before...
        Now would be a good time to visit So Very Unofficial!

        "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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        • #5
          Quoth Shironu-Akaineko View Post
          Could you believe it happens with food too?
          I had a guy ask me for Triangle bagels.

          Stop me if I've told this one before...
          They do have square bagels now apparently
          There are no stupid questions, only stupid people.

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          • #6
            Quoth upsidedown_orchid View Post
            They do have square bagels now apparently
            We had them here when they came out. I haven't seen them in awhile tho.

            The problem with the Triangle bagels were that they weren't bagels. Or bread, for that matter. OR located anywhere NEAR the bagels.
            Now would be a good time to visit So Very Unofficial!

            "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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            • #7
              Quoth Shironu-Akaineko View Post
              The problem with the Triangle bagels were that they weren't bagels. Or bread, for that matter. OR located anywhere NEAR the bagels.
              So what were they?

              ^-.-^
              Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

              Comment


              • #8
                Turnovers.

                The guy INSISTED they were triangle bagels and that his son NEEDED them.
                And I, at the top of my five foot two, also insisted they were called TURN-O-VERS.

                Since we didn't have any, I DARED suggest he buy the Pillsbury dough boy kind to bake at home.

                Dear god what was I thinking.

                He went off at me, yelling "I'M NOT GONNA BAKE THAT AT HOME I'M LEAVING!!!" and stormed off.


                Your son didn't need them that much that you'd lower yourself to do such a womanly job for a big 15 minutes, eh sir?
                Now would be a good time to visit So Very Unofficial!

                "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                Comment


                • #9
                  Why wouldn't she just ask for where all the computers were so she could look at the prices and be on her way? Why wander around the store, past the computers to everything else and ask a stupid question...?

                  oh wait..I know the answer to that one...

                  ----
                  as for the other guy....
                  *dumbfounded silence for the "Triangle Bagel" guy*
                  I will not shove “it” up my backside. I do not know what “it” is, but in my many years on this earth I have figured out that that particular port hole is best reserved for emergency exit only. -GK

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                  • #10
                    Frankly, anytime I see someone with a Bluetooth headset attached, I automatically lower my estimate of their IQ and importance to society by at least 20%.
                    Labor boards have info on local laws for free
                    HR believes the first person in the door
                    Learn how to go over whackamole bosses' heads safely
                    Document everything
                    CS proves Dunning-Kruger effect

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                    • #11
                      Yea- I mean, I have a bluetooth headset...but I feel no need to wear it unless I'm in the car. (law in NJ- must have a hands-free when driving) Those people that wear them EVERYWHERE, ALL THE TIME, and find the need to answer EVERY CALL...yea, they're a special kind of obnoxious.
                      I will not shove “it” up my backside. I do not know what “it” is, but in my many years on this earth I have figured out that that particular port hole is best reserved for emergency exit only. -GK

                      Comment


                      • #12
                        Quoth upsidedown_orchid View Post
                        They do have square bagels now apparently
                        Ah! Square bagels are the shiz. They make the best egg sandwiches ever, chewy bagel goodness without the nasty hole. No hole=no cheese or ketchup leakage.






                        Um...did I really just say "the shiz"? Somebody smack some sense into me.

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                        • #13
                          Quoth HawaiianShirts View Post
                          SC: Are these the only towers you have?
                          A: You mean computer towers?
                          Hey, at least she's heard of a tower. I had a friend who thought the monitor was the computer. She was amazed that her computer desk even had a shelf for the box that came with the computer. If I hadn't heard her myself, I would've sworn her comment was an urban legend or something.

                          Comment


                          • #14
                            *snicker*

                            The hopeless tech fan here wears a bluetooth. She's the type of person who will talk quietly when she's on personal calls, so everybody in the room can tell that she's on a personal call. Nobody would notice if she just talked normally.

                            The coworker across the room also has a bluetooth ear tumor. She's smart, but I still think those things are pointless for anyone who isn't using their cellphone nearly constantly.

                            ^-.-^
                            Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                            Comment


                            • #15
                              This is a bit of a threadjack, but...

                              Bluetooth headsets. Guh.

                              My old landlord had one. Now, he drove a high-end Mercedes, wore a tailored suit, was off at work most of the time (His wife was the one who really did the landlord-type stuff, and she was a really nice person. Pretty, too). I figured he was some sort of high-end exec, or salesman, or SOMETHING.

                              He never took the headset off.

                              NEVER.

                              I came home one day, and he was mowing the lawn, in casual clothes (Kahkis, striped T-shirt). It was a Sunday, middle of the day, his kids were outside and he was obviously watching them.

                              And he was wearing the damndable headset.

                              I just figure he got it surgically attached. Either that, or it just fused to his ear over time. Either way, I don't think it came off anymore.
                              Check out my webcomic!

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