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I'm on an install with the worst system of furniture there is to install. I swear this company goes out of there way to specifically engineer crap that is difficult or just plain will not work. Among their infinite pain in the ass annoyances, there is the kick plates. They have this idiotic double failure way of going in. There is an ultra fragile plastic strip that has to go into a metal seam to properly attach; if this fragile strip breaks, it's game over, the metal seam is constantly too tight and/or is constantly too loose because of another ultra fragile plastic bracket that constantly fails. This is on top of the overall difficulty of just getting these stupid things in because they are made too large to fit.
Customers fail to understand that this system is absolute garbage because on top of it being the undisputed king of bad systems to install, it is also the most expensive. Going by the Starbucks principle of charging a premium price for an inferior product, this makes this the "best" system on the market.
So we're fighting with the system as a whole, but particularly with these kick plates. We run into an impossible situation because some of the plastic clips have arrived broken. We do our best, but it is what it is. The customer sees our progress and complains. I do my best to explain, but explain that I'll just have to write it up. So I go over my paperwork and see on the workorder: "used product, sold as is". Okay, this makes my life much easier. Look you cheap bitch, you cheaped out, you are now paying the price for cheaping out. This shit is absolute garbage to work with when it's brand new, you bought it used and broken, this is what you get, have a nice day.
Oh, but she doesn't see it that way. The product isn't 100% so she is not satisfied. Fine, whatever, I'll write it up that your used product, sold "as-is" was received broken, you can fight it out with the dealer.
To put it mildly, she was not satisfied with this "solution" but she was not getting any better from me. I didn't earn a gold star on this job, yet somehow I didn't care.
Customers fail to understand that this system is absolute garbage because on top of it being the undisputed king of bad systems to install, it is also the most expensive. Going by the Starbucks principle of charging a premium price for an inferior product, this makes this the "best" system on the market.
So we're fighting with the system as a whole, but particularly with these kick plates. We run into an impossible situation because some of the plastic clips have arrived broken. We do our best, but it is what it is. The customer sees our progress and complains. I do my best to explain, but explain that I'll just have to write it up. So I go over my paperwork and see on the workorder: "used product, sold as is". Okay, this makes my life much easier. Look you cheap bitch, you cheaped out, you are now paying the price for cheaping out. This shit is absolute garbage to work with when it's brand new, you bought it used and broken, this is what you get, have a nice day.
Oh, but she doesn't see it that way. The product isn't 100% so she is not satisfied. Fine, whatever, I'll write it up that your used product, sold "as-is" was received broken, you can fight it out with the dealer.
To put it mildly, she was not satisfied with this "solution" but she was not getting any better from me. I didn't earn a gold star on this job, yet somehow I didn't care.
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