Not sure if this is actually sucky ... more like totally unprepared.
I was asked to stay late today as somebody had called in sick. I agreed, but the fact is, the longer I'm there, the less patience I have with the customers. This one nearly caused me to seriously lose my shit.
She ordered a medium-sized drink X. Then a medium-sized drink Y (for her friend). Then a pastry.
Me: "Okay, your total is [total]."
She looks at the money in her hand.
"Can I make the drink X a small?"
Me: "Sure." So I grab the cup back and exchange it for a smaller size.
Me: "Your total is now [lower total]."
Her: "Um ... Look, I won't take the pastry."
Me: "Okay ... your total is now [still lower total]."
Meanwhile, of course, the line behind her is growing. I was the only person on till and only one person was making drinks (the third person was on her lunch break, which I am not likely to begrudge her. Management really needs to rethink their scheduling crap ... both the store manager and the higher-ups.)
Her: "Um ... um ... can I make that drink X a medium-sized after all?"
Me:


Barista, understandably, is also losing her shit because I keep changing the cups to keep up with this idiot's mind changes ... and at least at one point Barista had already started making the drink in the size the kid wanted ... at that moment.
I do try not to lose it, especially with young teens and kids, because they are still kinda clueless, but FFS ...
Barista suggested that in future I not put the cup in the lineup until the customer has actually handed over the cash. Sounds good to me.
I was asked to stay late today as somebody had called in sick. I agreed, but the fact is, the longer I'm there, the less patience I have with the customers. This one nearly caused me to seriously lose my shit.
She ordered a medium-sized drink X. Then a medium-sized drink Y (for her friend). Then a pastry.
Me: "Okay, your total is [total]."
She looks at the money in her hand.
"Can I make the drink X a small?"
Me: "Sure." So I grab the cup back and exchange it for a smaller size.
Me: "Your total is now [lower total]."
Her: "Um ... Look, I won't take the pastry."
Me: "Okay ... your total is now [still lower total]."
Meanwhile, of course, the line behind her is growing. I was the only person on till and only one person was making drinks (the third person was on her lunch break, which I am not likely to begrudge her. Management really needs to rethink their scheduling crap ... both the store manager and the higher-ups.)
Her: "Um ... um ... can I make that drink X a medium-sized after all?"
Me:



Barista, understandably, is also losing her shit because I keep changing the cups to keep up with this idiot's mind changes ... and at least at one point Barista had already started making the drink in the size the kid wanted ... at that moment.
I do try not to lose it, especially with young teens and kids, because they are still kinda clueless, but FFS ...
Barista suggested that in future I not put the cup in the lineup until the customer has actually handed over the cash. Sounds good to me.

Hey, how about taking out a few of those half-dozen boxes of sugary kids' cereals, or some canned goods, or the peanut butter, or something we can actually put back on the shelf and SELL instead of wasting perfectly good food because you couldn't check how much money you had before shopping, or do some basic math in your head while putting shit in the cart?
Please don't get snippy with me because I'm unwilling to pay the tax for you so you can afford the purse you want to buy.


And I understand the "volume vs. quality" argument...for roughly $25, I can have a nice sit-down meal for one in a quality restaurant...or I can buy frozen pizzas, chicken strips and Doritos and keep myself fed for a week. I'm no Foodie, so I always lean towards the latter, maybe splurging once or twice a week by "eating out"...at Papa Gino's.
And don't whine that you can't get the Honey Nut or Frosted Cheerios with your food stamps or EBT...just plain Cheerios are still free food. If the kids whine, buy some cheap sugar, sprinkle it over the cereal and call it a day.
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