(just like I did last year one day). I just hit the wall at the end of my shift and I still don't know if I'm going to work tomorrow.
I am sick to death of being babysat. I will be on a call and get an IM asking if I'm OK because the call is long. If I need help I will ask and you are distracting me which isn't helping. I will be called literally 3 minutes after getting off the phone to be asked if I'm OK. Again, I will ask if I need help. I'm good at my job but I don't know everything so I know when to ask. Often while I'm getting that call I will be IM'ed by my boss to ask the same thing. LEAVE ME ALONE AND LET ME DO MY JOB! They *say* they are trying to help but that's not true. They are harassing us.
This afternoon I got that call and I straight ignored it because I was noting something complicated so I will remember what I was doing when I go back to fix this account. It's imperative that I do so because when I do look at it again I will not have the time to re-research it. The ignored call netted me one from Boss Lady which I had to answer. I'd been told on. I explained to her why I ignored the first one and her response was "Well, it's been 10 minutes, so..." to which I replied "I don't doubt it!" If you're going to interrupt me every two minutes it's going to take 10 minutes.
I coded my phone for being away from my desk and finished it. When I was done I was so angry that I actually did walk away from my desk, probably for 10 minutes. We have 20 per week. I can guarantee it will be brought up at my next weekly with her. That will be 2 weeks in a row. A third week and I'm on probation and close to being fired. I have already discussed with Boss that I am not able to walk away when frustrated. I'm literally tethered to my workstation.
To make matters worse, half an hour before I was to leave I got some guy that all but refused to verify his info. I could've hung up on him but I am fairly patient so I didn't I should have, especially when he kept talking over me as I was trying to get info. about the complaint so I could actually help. My coworkers have warned customers not to do so with no reprimands. But I kept trying and was interrupting him to tell him you can't send a note about a billing issue to a payment center with a digital scanner. It doesn't care. At some point I tore off my headset, threw it down, and vented out loud that I was so DONE with being shouted at. I don't even know why I muted it after that; I'm sure it was heard/recorded. I know it was because instead of clocking out and leaving it there I put the headset back on and sat silently. He said "Are you done?" We finished the phone call but I was so angry that I just sat there for 10 minutes.
That did it. I was the one who took his previous call on the issue and was patient. I know that because I'm always patient. People remark on it. And yet, here I was getting yelled at after being treated by management as if I were 5.
I don't have a second job to back me up. I quit my retail and I now regret that. I burned my bridge there; I quit the day after I was injured and put that among other things as my reason. There's a company I worked for recently that's hiring, but only part time. Even if I procure that one, I can't quit tomorrow. I can't afford to.
I called my dear friend who used to have my job for 8 years. I don't know how she did it. I told her I should start doing stuff to see how long it takes them to write me up. She agreed I should while looking for another job. I really want to see because they never discipline me formally, just harass me. My actual record is good. Customers love me. I had one today wanting my boss' email so she could say. But the harassment continues.
I am sick to death of being babysat. I will be on a call and get an IM asking if I'm OK because the call is long. If I need help I will ask and you are distracting me which isn't helping. I will be called literally 3 minutes after getting off the phone to be asked if I'm OK. Again, I will ask if I need help. I'm good at my job but I don't know everything so I know when to ask. Often while I'm getting that call I will be IM'ed by my boss to ask the same thing. LEAVE ME ALONE AND LET ME DO MY JOB! They *say* they are trying to help but that's not true. They are harassing us.
This afternoon I got that call and I straight ignored it because I was noting something complicated so I will remember what I was doing when I go back to fix this account. It's imperative that I do so because when I do look at it again I will not have the time to re-research it. The ignored call netted me one from Boss Lady which I had to answer. I'd been told on. I explained to her why I ignored the first one and her response was "Well, it's been 10 minutes, so..." to which I replied "I don't doubt it!" If you're going to interrupt me every two minutes it's going to take 10 minutes.
I coded my phone for being away from my desk and finished it. When I was done I was so angry that I actually did walk away from my desk, probably for 10 minutes. We have 20 per week. I can guarantee it will be brought up at my next weekly with her. That will be 2 weeks in a row. A third week and I'm on probation and close to being fired. I have already discussed with Boss that I am not able to walk away when frustrated. I'm literally tethered to my workstation.
To make matters worse, half an hour before I was to leave I got some guy that all but refused to verify his info. I could've hung up on him but I am fairly patient so I didn't I should have, especially when he kept talking over me as I was trying to get info. about the complaint so I could actually help. My coworkers have warned customers not to do so with no reprimands. But I kept trying and was interrupting him to tell him you can't send a note about a billing issue to a payment center with a digital scanner. It doesn't care. At some point I tore off my headset, threw it down, and vented out loud that I was so DONE with being shouted at. I don't even know why I muted it after that; I'm sure it was heard/recorded. I know it was because instead of clocking out and leaving it there I put the headset back on and sat silently. He said "Are you done?" We finished the phone call but I was so angry that I just sat there for 10 minutes.
That did it. I was the one who took his previous call on the issue and was patient. I know that because I'm always patient. People remark on it. And yet, here I was getting yelled at after being treated by management as if I were 5.
I don't have a second job to back me up. I quit my retail and I now regret that. I burned my bridge there; I quit the day after I was injured and put that among other things as my reason. There's a company I worked for recently that's hiring, but only part time. Even if I procure that one, I can't quit tomorrow. I can't afford to.
I called my dear friend who used to have my job for 8 years. I don't know how she did it. I told her I should start doing stuff to see how long it takes them to write me up. She agreed I should while looking for another job. I really want to see because they never discipline me formally, just harass me. My actual record is good. Customers love me. I had one today wanting my boss' email so she could say. But the harassment continues.
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