We're on a reconfiguration install. Among the problems we run into because it is the undisputed king of shit systems to install, we have the glass upper screens. I absolutely despise glass because it is glass, and as such is very breakable. Most systems actually use some kind of intelligent clamping system that allows you to open up the clips for easy insertion, removal, and staightening adjustments. This system however is utterly insane. To insert the glass, you place a gasket into the bracket, then use brute force to push down on the glass until it goes all the way in. There is an extremely high risk of shattering the glass. If you push down too far on one side and the edge hits, if the gasket slides out, or just simply if you push too hard, the glass will shatter without warning. Removal is even crazier. You have to pry it up with whatever wedge tool you choose, then with brute force. Once again, very high risk of shattering the glass. It's such a delicate operation that only myself and one other guy are trusted to do the work.

I actually put in a complaint about this product the first time I worked with it. After extensive research and consultation, the final conclusion was that my technique was correct, and the safety recommendation was to do the work "carefully". Yeah, thanks for that groundbreaking epiphany there asshole.

So anyways, that's the situation we're in. Option A is to deal with it. Option B is to lodge an official complaint, get the heath and safety committee involved, have them tell me to shove it, so then have it go to the Ministry of Labour, have them consult the manufacturer, have the manufacturer show their engineering specs, if the manufacturer says it's safe, it must be safe, regardless of what common sense tells anyone with a brain, just do the work "carefully".

So we go with option A. Things are going well enough, but then from the other end of the room I hear the unmistakable sound of glass shattering. I rush over to check on the situation. I make sure he's okay and uninjured, he's shaken up, a little ashamed, and a lot pissed, but otherwise okay. There's no need to read him the riot act here, he knows what he did, and I know that it was a pure accident caused by difficult product. I reassure him and we get to work cleaning up, I tell him to make sure he doesn't miss any pieces - he's got to get this pieced back together and glued That lightened things up a little bit until the client decided to make her way over to us:

SC: That's tempered glass, you can't let the edges hit anything.
Me: We're fine. There were no injuries. Thank you so much for caring.
SC: We can't have any more of these break.
Me: I am aware of that. This product is HW. It is absolute shit. Proper, intelligent manufacturers have a bracket system that can be unscrewed. This garbage doesn't. We have to pry them out with brute force. We are being careful but these kind of things happen when product is this poorly engineered.
SC: Well make sure you're more careful next time.
Me: Yeah, don't want to get any blood on these pretty panels right

She huffs away to go and put another complaint in about us. I don't care. On top of being a bitch throughout the entire project, she showed no care whatsoever for the well being of another human being, her only concern was the broken panel. I couldn't care less about a complaint from this kind of person.