Quoth Severen13
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The Queen of Sucky Customers
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We have a man who calls periodically to order things, and has sent every single item back. Boss tries to be fair about it, and hasn't charged him for return shipping.
Our back of house person answered the phone this week and told the boss, "It's Charlie from Houston." He wanted something we don't carry. We *could* order it from one of our vendors, but he'll return it to us anyway.
Boss referred him to our competitor.
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I don't understand it
Quoth ladyjaneinmd View PostI'm constantly amazed at the abuse that customer service people have to put up with. And why? Do these people really generate all that much money for the company? What if we all started refusing to serve these customers? Hang up on them. Ban them from the store. I doubt if stores would go out of business, but the customers would learn to stuff their opinions if they EVER wanted to buy anything again.
Of course, that's just me dreaming. It'll never happen. Sucky customers will just get suckier.
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Quoth ladyjaneinmd View PostWhat if we all started refusing to serve these customers? Hang up on them. Ban them from the store. I doubt if stores would go out of business, but the customers would learn to stuff their opinions if they EVER wanted to buy anything again.
For the sake of the employees, I do wish other businesses would adopt this model. If a customer abuses the staff, ban them. I'm not talking about legitimate complaint ("This item was broken when I received it."), I mean being a bully ("Your merchandise is crap and you're obviously too stupid to get a job anywhere else!"). Bully the staff, get banned. Either the customer learns proper behavior or finds his/her options severely limited. If you're going to be a shit, go float in the toilet. I'd rather spend my time with decent customers.I don't have an attitude problem. You have a perception problem.
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Quoth XCashier View PostFor the sake of the employees, I do wish other businesses would adopt this model. If a customer abuses the staff, ban them. I'm not talking about legitimate complaint ("This item was broken when I received it."), I mean being a bully ("Your merchandise is crap and you're obviously too stupid to get a job anywhere else!"). Bully the staff, get banned. Either the customer learns proper behavior or finds his/her options severely limited. If you're going to be a shit, go float in the toilet. I'd rather spend my time with decent customers.
You see the pattern.I'm lost without a paddle and headed up SH*T creek.
-- Life Sucks Then You Die.
"I'll believe corp. are people when Texas executes one."
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Quoth XCashier View Post
For the sake of the employees, I do wish other businesses would adopt this model. If a customer abuses the staff, ban them. I'm not talking about legitimate complaint ("This item was broken when I received it."), I mean being a bully ("Your merchandise is crap and you're obviously too stupid to get a job anywhere else!"). Bully the staff, get banned. Either the customer learns proper behavior or finds his/her options severely limited. If you're going to be a shit, go float in the toilet. I'd rather spend my time with decent customers.
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"We can't ban her, look how much she's bought!"
"Yeah, but look how much of that she's returned, and how much that's cost us in restocking..."
It's some kind of weird blindness, they can only see one set of figures at a time, and that's assuming they're capable of seeing the other set at all!This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie
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Well, the stuff she bought is income to the store.
The returns and restocking are all the employees' fault because they didn't sell her stuff correctly in the first place. Because all employees should have magic wands that make people who buy things solely in order to return them into reasonable human beings....“There are two novels that can change a bookish fourteen-year old’s life: The Lord of the Rings and Atlas Shrugged.
One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world.
The other, of course, involves orcs." -- John Rogers
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