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We are installing some new workstations. The client has moved all of their files into a secure room while we do this work. We complete the install and now we have to move the files back into the workspace. Now we hit our snag.
I am supposed to have a client company representative on site with me. They are supposed to be there to resolve any issues that come up with the install, to inspect our work and make sure things were done, and to be available for any other problems that come up. But sitting around and doing nothing is too difficult for these people, or it is a waste of their valuable time (depending which side you wish to take). So now they sit at home, they are still getting paid because they are reachable by phone (as long as you leave a message and wait 2 hours). Instead of having the client there, they hire a security guard to be responsible for security of the site.
So this time around, he has been given instructions to not allow anybody into the secure room that is being used for storage. Okay, no problem dude, but we are done the install and now have to move those files back. Nope, we're not allowed in the room. Okay, let's call the client. This was a shitshow all on it's own as she suddenly has a number of issues that would have been no problem if she actually showed up on site, but are now a huge deal to take care of. I let her know that she is S-O-L, we built to plan, if she wants this crap done, contact the office and get it re-scheduled; the issue at hand is the file move. I explain how the security guard is not allowing us access, we can't move the stuff back if we can't get to it.
Oh, now all of a sudden he understands what's going on. Oh, we're done the install now? Yeah, that's what I meant by we're done the install now. Oh, and you need to move the files back now? Yeah, that's what I meant by it's time for us to move the files back now. Okay, no problem.
Sheeesh! I mean maybe this was more of a brain burp than a sucky customer, but considering that this guy was a Cartman-esque "Reespect ma athoritay!" type, I'm putting him in the latter category.
I am supposed to have a client company representative on site with me. They are supposed to be there to resolve any issues that come up with the install, to inspect our work and make sure things were done, and to be available for any other problems that come up. But sitting around and doing nothing is too difficult for these people, or it is a waste of their valuable time (depending which side you wish to take). So now they sit at home, they are still getting paid because they are reachable by phone (as long as you leave a message and wait 2 hours). Instead of having the client there, they hire a security guard to be responsible for security of the site.
So this time around, he has been given instructions to not allow anybody into the secure room that is being used for storage. Okay, no problem dude, but we are done the install and now have to move those files back. Nope, we're not allowed in the room. Okay, let's call the client. This was a shitshow all on it's own as she suddenly has a number of issues that would have been no problem if she actually showed up on site, but are now a huge deal to take care of. I let her know that she is S-O-L, we built to plan, if she wants this crap done, contact the office and get it re-scheduled; the issue at hand is the file move. I explain how the security guard is not allowing us access, we can't move the stuff back if we can't get to it.
Oh, now all of a sudden he understands what's going on. Oh, we're done the install now? Yeah, that's what I meant by we're done the install now. Oh, and you need to move the files back now? Yeah, that's what I meant by it's time for us to move the files back now. Okay, no problem.
Sheeesh! I mean maybe this was more of a brain burp than a sucky customer, but considering that this guy was a Cartman-esque "Reespect ma athoritay!" type, I'm putting him in the latter category.
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