... I can't really afford to lose this job ...
We have "contractor" cards offering a discount. I don't *think* you have to officially have a business to get one, but I'm not sure -- not that that's germane to this story.
Guy comes in, buys about $300 worth of stuff, hands me a gift card. I run it through and tell him the balance still owing.
THEN ... he hands me his contractor card.
Which is at this point totally useless. I can't back up on the procedure, I can't even cancel it and start over (and even if I could ... that gift card is EMPTY. It's not a gas tank. We can't refill it.)
Guy gets surly. I call over to the Head Cashier to ask if there's ANY way to get him the discount at this point. HC says no; he has to finish paying for the stuff and then go to Customer Service and have them deal with it ... a nice, comparatively lengthy process.
Even though the guy's standing right there, I repeat HC's words. He glares at me. "Can't you just cancel it?"
I say no sir, "the machine literally will not LET me do that."
That's where "Well, what do I do NOOWWW?!?" came in.
I refrained from offering any suggestions ("How about next time you hand me your fucking contractor card BEFORE you're halfway through paying??" or, alternately, a suggestion on what he could do with said card ...) and merely repeated that he would have to finish paying and then go to Customer Service and blah blah blah ...
He finished paying, wheeled his buggy around and stalked off in high dudgeon.
After my shift ended I wanted to go apologize to the only person at the CS desk ... but she had just finished with another lengthy situation and was now dealing with Mr. "What do I do NOOWWW?!?"
I didn't think it would go over well if I walked up and said "Hey, sorry to stick you with that surly idiot ... oh, sorry sir, I didn't realize it was you!"
We have "contractor" cards offering a discount. I don't *think* you have to officially have a business to get one, but I'm not sure -- not that that's germane to this story.
Guy comes in, buys about $300 worth of stuff, hands me a gift card. I run it through and tell him the balance still owing.
THEN ... he hands me his contractor card.
Which is at this point totally useless. I can't back up on the procedure, I can't even cancel it and start over (and even if I could ... that gift card is EMPTY. It's not a gas tank. We can't refill it.)
Guy gets surly. I call over to the Head Cashier to ask if there's ANY way to get him the discount at this point. HC says no; he has to finish paying for the stuff and then go to Customer Service and have them deal with it ... a nice, comparatively lengthy process.
Even though the guy's standing right there, I repeat HC's words. He glares at me. "Can't you just cancel it?"
I say no sir, "the machine literally will not LET me do that."
That's where "Well, what do I do NOOWWW?!?" came in.
I refrained from offering any suggestions ("How about next time you hand me your fucking contractor card BEFORE you're halfway through paying??" or, alternately, a suggestion on what he could do with said card ...) and merely repeated that he would have to finish paying and then go to Customer Service and blah blah blah ...
He finished paying, wheeled his buggy around and stalked off in high dudgeon.
After my shift ended I wanted to go apologize to the only person at the CS desk ... but she had just finished with another lengthy situation and was now dealing with Mr. "What do I do NOOWWW?!?"
I didn't think it would go over well if I walked up and said "Hey, sorry to stick you with that surly idiot ... oh, sorry sir, I didn't realize it was you!"
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