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Anyone get these people? The ones that say they are long time frequent customers and request special treatment?
I know that not all stores and such can track such a thing, but at our hotel, its easy, just look up the guests history and see how often they stay, and at what rate.
I had a guy call me up, he wanted to know what kind of rate I can get him for tomorrow night since the internet shows $89 and he thinks he should get something better for being a frequent stayer at our place. I know most of the frequent guests by name, but his didn't ring a bell. I looked it up, and nothing in recent history shows him. I searched more and found his stay, he stayed ONCE, in 2004!
I told him this, and he says "Yes, thats me, so do I get a special rate or what?" I told him that in 2004 it was $89, and that, sorry to say, he was not a frequent stay guest. One stay every 3 years, come on now, why even ask for a special rate. I have people stay for multiple days every week, and never ask for a discount.
Needless to say, he was upset that I didn't give him "VIP service" (his words). He's going to call the manager to report me btw, oh what fun that will be.
I know that not all stores and such can track such a thing, but at our hotel, its easy, just look up the guests history and see how often they stay, and at what rate.
I had a guy call me up, he wanted to know what kind of rate I can get him for tomorrow night since the internet shows $89 and he thinks he should get something better for being a frequent stayer at our place. I know most of the frequent guests by name, but his didn't ring a bell. I looked it up, and nothing in recent history shows him. I searched more and found his stay, he stayed ONCE, in 2004!
I told him this, and he says "Yes, thats me, so do I get a special rate or what?" I told him that in 2004 it was $89, and that, sorry to say, he was not a frequent stay guest. One stay every 3 years, come on now, why even ask for a special rate. I have people stay for multiple days every week, and never ask for a discount.
Needless to say, he was upset that I didn't give him "VIP service" (his words). He's going to call the manager to report me btw, oh what fun that will be.
Come on. If that was really how things worked, then I would have asked for free Sailor Moon DVDs in Japanese ages ago just because I watched them when I was six years old!
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