*not a customer I personally dealt with, but I was sitting next to the co-worker who unfortunately DID have to*
To give a little background info - in the library system I work in, when a customer returns a damaged item, we bill them, and hold onto that item for two months. (it goes on a "Damaged Item shelf". After two months, that item gets discarded out of the system and is thrown out.
Grumpy Lady came into the library yesterday to dispute a damaged item. This in itself isn't unusual, BUT........the book in question had been returned/billed/discarded (not sure which) back in October, and we no longer had it. (I believe her gripe was that she couldn't believe a book had such bad liquid damage that it couldn't be fixed)
So then Grumpy Lady agrees to pay for the cost of the book, but she pulls out a credit card, and my co-worker tells her that we don't have a card reader at the desk. Grumpy Lady gets all snippy with "Of course you don't!". Followed by "You know what? Forget it!" and marches angrily out of the building.
To give a little background info - in the library system I work in, when a customer returns a damaged item, we bill them, and hold onto that item for two months. (it goes on a "Damaged Item shelf". After two months, that item gets discarded out of the system and is thrown out.
Grumpy Lady came into the library yesterday to dispute a damaged item. This in itself isn't unusual, BUT........the book in question had been returned/billed/discarded (not sure which) back in October, and we no longer had it. (I believe her gripe was that she couldn't believe a book had such bad liquid damage that it couldn't be fixed)
So then Grumpy Lady agrees to pay for the cost of the book, but she pulls out a credit card, and my co-worker tells her that we don't have a card reader at the desk. Grumpy Lady gets all snippy with "Of course you don't!". Followed by "You know what? Forget it!" and marches angrily out of the building.
Comment