Look. I get it. When you work in customer service, you are there to serve the customers.
But I think there needs to be at least a little bit of common decency in the customers.
Woman comes to the counter and has half a dozen little items, a medium sized item, and a large sized item. Medium and little are attributed to Sales Person J, large item is attributed to Sales Person O. Here's how it went.
1. Let's put it all through on J's code.
2. Oh, actually, the Large item should really go through on O's code, because he helped me. (NB: the sales person's code has to be loaded at the start, so this necessitated starting over, leaving Large Item off)
3. Oh by the way, I have X discount, how much will that save me? (NB: the discount has to be loaded at the start, so this necessitated starting over)
4. Oh, that isn't much. I also have Y discount, can we see how much that saves me? (Start over)
5. Oh, X discount was a better saving, can we do it that way? (Start over, FINALLY finish, start ringing up Large item)
6. Hmm. That doesn't sound right. Is that even the right Large Item? (Find Sales Person O, wait for five or so tense minutes. Queue is steadily building up)
7. Tinkly laugh, and I bet you want to shake me, I'm being so annoying, you're so patient!
(I wanted to shout at her YOU ARE NOT THE ONLY PERSON HERE, STOP FUCKING MAKING ME START OVER, THERE ARE OTHER PEOPLE WHO WOULD LIKE TO BE SERVED SOMETIME TODAY!)
8. Okay, so we did have the right item for Large Item, let's ring it up. Can we use Discount X?
9. Hmm, that doesn't sound like much off. Can we try Discount Y?
10. Well, that is a better discount, but it isn't the price I was quoted. Can we try it not on my credit card?
WE FINALLY GOT THERE. SHE KEPT TELLING ME HOW PATIENT I WAS. I WANTED TO CLAW HER EYES OUT.
Seriously, read the room people. If there's no queue, no other customers, feel free to be as complicated as you like. It isn't like we have anything better to do. But when there's a queue of people who are GOING to take it out on us that they had to wait, fucking make your mind up and don't be so goddamn difficult! Because how fucking selfish do you need to be to make a two minute transaction take fifteen minutes while six, seven, eight people are waiting behind you!?
But I think there needs to be at least a little bit of common decency in the customers.
Woman comes to the counter and has half a dozen little items, a medium sized item, and a large sized item. Medium and little are attributed to Sales Person J, large item is attributed to Sales Person O. Here's how it went.
1. Let's put it all through on J's code.
2. Oh, actually, the Large item should really go through on O's code, because he helped me. (NB: the sales person's code has to be loaded at the start, so this necessitated starting over, leaving Large Item off)
3. Oh by the way, I have X discount, how much will that save me? (NB: the discount has to be loaded at the start, so this necessitated starting over)
4. Oh, that isn't much. I also have Y discount, can we see how much that saves me? (Start over)
5. Oh, X discount was a better saving, can we do it that way? (Start over, FINALLY finish, start ringing up Large item)
6. Hmm. That doesn't sound right. Is that even the right Large Item? (Find Sales Person O, wait for five or so tense minutes. Queue is steadily building up)
7. Tinkly laugh, and I bet you want to shake me, I'm being so annoying, you're so patient!
(I wanted to shout at her YOU ARE NOT THE ONLY PERSON HERE, STOP FUCKING MAKING ME START OVER, THERE ARE OTHER PEOPLE WHO WOULD LIKE TO BE SERVED SOMETIME TODAY!)
8. Okay, so we did have the right item for Large Item, let's ring it up. Can we use Discount X?
9. Hmm, that doesn't sound like much off. Can we try Discount Y?
10. Well, that is a better discount, but it isn't the price I was quoted. Can we try it not on my credit card?
WE FINALLY GOT THERE. SHE KEPT TELLING ME HOW PATIENT I WAS. I WANTED TO CLAW HER EYES OUT.
Seriously, read the room people. If there's no queue, no other customers, feel free to be as complicated as you like. It isn't like we have anything better to do. But when there's a queue of people who are GOING to take it out on us that they had to wait, fucking make your mind up and don't be so goddamn difficult! Because how fucking selfish do you need to be to make a two minute transaction take fifteen minutes while six, seven, eight people are waiting behind you!?
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