Last week, we received a service ticket from the company's facilities department notifying us that a copier was down. A quick check of the remote monitor showed the copier was not responding. Usually, this means it's either powered down or has lost its connection to the network for some reason.
So I headed on over there, and upon walking into the copy room, I saw three giant red flags
-The copier was shut down with a (sloppily) handwritten note taped to it that oh-so-helpfully said "Broken"
-The side door was hanging open, and most worrisome of all...
-A freaking broken gear was lying on top of the machine.
Well....this is going to be a service call. I have neither the parts nor the training to fix this. I went to close the side panel and....wait...what the hell?! The door won't close!!
Ugh...son of a!!!! Whoever did this broke the machine so badly that the damn panel wouldn't latch shut.
*Siiiiiiiiiiiiiiiiiiiiiiiiiiiiigh..............*
A service call was placed, and the technician determined that not only did they break that gear, they also broke the SHAFT the gear was mounted to.
This shaft is replaceable, but it's part of the machine's support frame, and as such is NOT considered a wear item and is NOT covered under the service contract.
Oh yes, this is a BILLABLE REPAIR!!!
Honestly, I have no idea how the hell they managed to do this. This particular machine has a short, compact paper path, and opening that side panel exposes about 90% of it. Any jam they might've been trying to clear should've been easily accessible. On larger production machines that have longer more convoluted paper paths, it's possible to cause damage when clearing jams if you aren't careful. But these are meant to be easy to use.
We're still waiting back on the cost estimate but the customer will have to pay for that one. Our contact was rightly pissed off that some asshole did this.
Unfortunately, we may never know who the culprit was.
So I headed on over there, and upon walking into the copy room, I saw three giant red flags
-The copier was shut down with a (sloppily) handwritten note taped to it that oh-so-helpfully said "Broken"
-The side door was hanging open, and most worrisome of all...
-A freaking broken gear was lying on top of the machine.
Well....this is going to be a service call. I have neither the parts nor the training to fix this. I went to close the side panel and....wait...what the hell?! The door won't close!!
Ugh...son of a!!!! Whoever did this broke the machine so badly that the damn panel wouldn't latch shut.
*Siiiiiiiiiiiiiiiiiiiiiiiiiiiiigh..............*
A service call was placed, and the technician determined that not only did they break that gear, they also broke the SHAFT the gear was mounted to.
This shaft is replaceable, but it's part of the machine's support frame, and as such is NOT considered a wear item and is NOT covered under the service contract.
Oh yes, this is a BILLABLE REPAIR!!!
Honestly, I have no idea how the hell they managed to do this. This particular machine has a short, compact paper path, and opening that side panel exposes about 90% of it. Any jam they might've been trying to clear should've been easily accessible. On larger production machines that have longer more convoluted paper paths, it's possible to cause damage when clearing jams if you aren't careful. But these are meant to be easy to use.
We're still waiting back on the cost estimate but the customer will have to pay for that one. Our contact was rightly pissed off that some asshole did this.
Unfortunately, we may never know who the culprit was.
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