Yes, you read the title right, I got this call about a year ago. This poor lady is in absolute tears, sobbing on the phone.
Me - well, of course, me
SC - sobbing/stupid customer
Me: Thank you for calling XXXX, this is Ducky, how can I help you?
SC: I did something stupid, and I may have to turn my car in and just let you guys take it back.
Me: Okay, so are you wanting to voluntarily surrender the vehicle?
SC: Yeah, I don't have the money for it anymore, and I don't know if I'll be able to afford it anymore.
Me: Well, a voluntary surrender is called a voluntary repossession, and it goes on your credit report as the same thing as a repossession, so it's generally not advisable. Plus, you will owe XXXX any money that the auction on the vehicle does not cover.
SC: Well, I had the payment, but you see, I used the money I was going to use to buy drugs, and I'm such a stupid person *starts sobbing harder*
Me: *chokes on mountain dew* I'm sorry, what was that?
SC: I used the money I was going to use to pay your guys' car payment and I bought drugs with it.
Me: You bought drugs with your car payment?
SC: Yes, I'm so horrible.
Me: Could I get your account number so I can see what the status of your account is?
SC: Yes, it's xxxxxxxxxxxxxxxx.
Me: Ok, thank you. Could I verify your name, address, and phone number please?
SC: *gives information in between sobs*
Me: Alright, one moment please while I check your account *looks over account and sees serious collection activity going on. We're talking near reposession* One moment please while I transfer you over.
SC: Thank you so much, I'm so horrible.
So I put her on hold and transferred her to collections. After the call ended, I was just sitting there shocked. I could not believe that her car payment was so far behind, and she pretty much threw her car away just to buy herself drugs...
Me - well, of course, me
SC - sobbing/stupid customer
Me: Thank you for calling XXXX, this is Ducky, how can I help you?
SC: I did something stupid, and I may have to turn my car in and just let you guys take it back.
Me: Okay, so are you wanting to voluntarily surrender the vehicle?
SC: Yeah, I don't have the money for it anymore, and I don't know if I'll be able to afford it anymore.
Me: Well, a voluntary surrender is called a voluntary repossession, and it goes on your credit report as the same thing as a repossession, so it's generally not advisable. Plus, you will owe XXXX any money that the auction on the vehicle does not cover.
SC: Well, I had the payment, but you see, I used the money I was going to use to buy drugs, and I'm such a stupid person *starts sobbing harder*
Me: *chokes on mountain dew* I'm sorry, what was that?
SC: I used the money I was going to use to pay your guys' car payment and I bought drugs with it.
Me: You bought drugs with your car payment?
SC: Yes, I'm so horrible.
Me: Could I get your account number so I can see what the status of your account is?
SC: Yes, it's xxxxxxxxxxxxxxxx.
Me: Ok, thank you. Could I verify your name, address, and phone number please?
SC: *gives information in between sobs*
Me: Alright, one moment please while I check your account *looks over account and sees serious collection activity going on. We're talking near reposession* One moment please while I transfer you over.
SC: Thank you so much, I'm so horrible.
So I put her on hold and transferred her to collections. After the call ended, I was just sitting there shocked. I could not believe that her car payment was so far behind, and she pretty much threw her car away just to buy herself drugs...

Had a co-worker (From my 3 months at Sears) whose parents had to start selling stuff to get the OxyContin that the mother needed for her cancer. (OxyContin is a powerfull time release opiate that provides relief from debilitating pain.) Some people abuse it and the government has made it difficult for people the get it in the quantities they need by prosecuting doctors who give patients "Too much", even though what the government declares "Too much" is actulay what the patient needs. (Just Google it.)
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