My store was a madhouse yesterday. Even my aisle, the express aisle, was nonstop.
So here comes a woman with her purchases ... and she's yakking on her phone.
I start ringing items through. Can't ask her if she wants bags because ... yakking on her phone.
So I start bagging.
I finish and look at her. I have said literally not a word to her during this transaction. She pays.
I give her her change. She has finally gotten off her phone.
SC: "Oh wait, I forgot to give you my points card!"
Me: "I'm sorry, I can't do anything about it once you've paid."
She looked sour but didn't say anything, picked up her stuff and left.
I've had people come through my lines on their phones but they do make an effort to divide their attention between me and their phone and that's cool. But people like this, who focus solely on their phones ... well, TFB for you.
So here comes a woman with her purchases ... and she's yakking on her phone.
I start ringing items through. Can't ask her if she wants bags because ... yakking on her phone.
So I start bagging.
I finish and look at her. I have said literally not a word to her during this transaction. She pays.
I give her her change. She has finally gotten off her phone.
SC: "Oh wait, I forgot to give you my points card!"
Me: "I'm sorry, I can't do anything about it once you've paid."
She looked sour but didn't say anything, picked up her stuff and left.
I've had people come through my lines on their phones but they do make an effort to divide their attention between me and their phone and that's cool. But people like this, who focus solely on their phones ... well, TFB for you.
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