The past few days at the store have been pretty crazed. I don't know whether we're getting all the people who now only shop every month, all at once, or whether there are rumours of another lockdown and people are panic-buying ... again. At any rate it's been nonstop. I'm starting to do the autopilot thing more and more.
So today I'm scanning and packing one customer's groceries and ... after she empties her buggy she pushes it up to where I'm standing. And she's got her own bags in it. By this point I've packed 4 or 5 bags.
"Oh, I've got my own bags."
Me: "Sorry, I didn't realize that."
Customer: "Well, you didn't ask me."
No, I didn't. Does that automatically mean you are incapable of TELLING me? Some customers (not nearly enough, but some) do say "I'VE GOT MY OWN BAGS" as they start to unload their carts. (The upper-case letters don't mean they're angry; between the masks, the background noise, and the damned canned music, people have to SPEAK UP to be heard.)
Customer: "I don't want to pay for these bags."
Me: "Okay."
I keep ringing stuff through. She looks at the groceries that are now piling up and then ...
"Oh, you might as well keep packing."
Me: "Okay."
I don't remember apologizing (again) so it's likely I didn't. By this point I was sufficiently annoyed with her that I couldn't be bothered. Her attitude when she said "You might as well keep packing" suggested that I had made such a pig's breakfast of it already that she had just given up on doing the remainder 'properly.'
So today I'm scanning and packing one customer's groceries and ... after she empties her buggy she pushes it up to where I'm standing. And she's got her own bags in it. By this point I've packed 4 or 5 bags.
"Oh, I've got my own bags."
Me: "Sorry, I didn't realize that."
Customer: "Well, you didn't ask me."
No, I didn't. Does that automatically mean you are incapable of TELLING me? Some customers (not nearly enough, but some) do say "I'VE GOT MY OWN BAGS" as they start to unload their carts. (The upper-case letters don't mean they're angry; between the masks, the background noise, and the damned canned music, people have to SPEAK UP to be heard.)
Customer: "I don't want to pay for these bags."
Me: "Okay."
I keep ringing stuff through. She looks at the groceries that are now piling up and then ...
"Oh, you might as well keep packing."
Me: "Okay."
I don't remember apologizing (again) so it's likely I didn't. By this point I was sufficiently annoyed with her that I couldn't be bothered. Her attitude when she said "You might as well keep packing" suggested that I had made such a pig's breakfast of it already that she had just given up on doing the remainder 'properly.'
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