One of the great things about being in a military family and having spent a few years in the military is the travel. You get to see all kinds of people in all kinds of situations. Also in particular, the way people are treated.
So we have a stupid saying that is predominantly Canada/state. NO WHERE ELSE have I seen it enforced to the ridiculous point that it is in these two places. Sure they'll try and ass-kiss the customer but most countries I have been where once you cross a certain line they stop playing nice with the SC.
This line is "the customer is always right"
In this incident as follows
Cashier: hello
SC: that was supposed to be xxxx! Are you trying to cheat me?
Cashier: No. But I just need to get a price check to confirm.
SC: you don't need a price check I know the price! I'm not dumb. (With that tone of voice they use to suggest you most certainly are.)
Me wandering over...my SC senses are tingling...although that might just be my frayed patience.
M: Its company policy to confirm prices if there's a discrepancy. Just in case you misread the sign and it's a different brand, size, or flavor that's on sale. Especially now when every penny counts.
SC: well don't you know who I am. My husband plays golf with your SM!
Cashier: *goes to place reward card on the little ledge that the pinpad is attached to.*
SC: *physically grabs cashier's wrist and yanks her forward into her till, causing her head to go forward and slam into the plexiglass*
Me: Enough! You have just physically assaulted someone. One of my employees. You can either pay for your groceries and leave quietly or we will call the cops and have you charged with assaulting a staff member. Whether she wishes to bring seperate assault charges is up to her. I can understand being upset but that is no excuse for violence or to hurt someone who is only doing their job.
Prissy Supervisors: what seems to be the problem here.
SC: *que waterworks* she's being so rude to me! She won't change the price to the right one and she said I have to leave! (I'm so hard done by)
Me: actually trying to explain
Prissy Sups: well we can change the price *totally ignored the one person per pod rule*
SC: I should get it free since she was so mean to meeeeee (note we only discount up to $10 off if they quote the whole if it's not the right price.....)
PS: of course we'll do that for you.
Meanwhile while PS1 is ringing up the huge fucking discount (on someone else's operating number of course instead of handling it at the customer service desk) PS2 is at the service desk and I think she's just going about her shift.
Nope.
Turns out she's he's loading her a gift card for being so hard done by.
Meanwhile I'm standing literally open mouthed in disbelief. The cashier, while young, isn't spineless and you can see she's just getting more and more pissed off until she starts grinning in a totally nasty I'm about to hit you way.
So bitchy customer starts to walk off... And that is where we continue to the better part of the story.
Cashier: wait. *Carefully takes off apron and folds it neatly on the till.* Well I suppose I should tell you who I am. You see my mother and father are both cops an have always told me to be polite because you never know who's just having a bad day. But they also taught me to stand up for myself and not to take abuse from anyone. And you ma'am. Are just a rude, bullying, bitch. Who thinks because they have an in with the boss means they can treat people like garbage. The same people, I remind you, that mean you get to eat tonight without paying for takeout. I understand [me] can't decide if criminal charges are filed by the company.
But I can decide if I want to file charges.
And I think I do.
So I am asking you for your contact information nicely. As well as [the two sups] for encouraging her behaviour. When you reward a *pause* dog, for its bad behaviour you only encourage more of it.
If you don't I will do this the hard way and get your license plate number. I will then demand the surveillance video. Did you know it's illigal to flee a crime you've commited? But then the three of you seem to think assault is okay too so...
(Meanwhile I've got hearts in my eyes)
SC: you cant do that, you're a cashier you have to stay on till!
Cashier: (the two magic words) I quit.
I can't even be mad that our closing cashier is leaving..
SC:you have to stop her.
Me: *picks up apron* thank you for your time today. You will still get paid until *clock time*. I for one will miss you.
SC: you can't do that! You aren't allowed to just suit like that!
Me: It's employment not servitude. She can quit any time she wants, she's not a slave. (Might be with mentioning that the cashier is black at this point)
Cashier: *totally taking the hint* Are you saying that you are owed my time!
SC: but of course you are *gestures at employee still wearing the uniform. But that's not what it looks like to everyone else watching the drama unfold.
Cashier: Oh so because I'm black I have to take your abuse?
SC: ye.... No of course not (in that fake outrage voice).
Cashier: I'll be sure to mention it when I file charges.
Rando customer: here's the license plate number, I saw her come in. Shes also parked illigally in a handicap spot if you care. I took a picture, I could send you.
SC: you can't steal my number!
Me: parking lot is not governed by us ma'am.
SC:storms out cartoon style muttering all the way.
*Staff and customers cheering*
Cashier: if anyone wants to quit with me I'll buy you all drinks at Starbucks.
*Que half the store and the entire closing staff past 8pm leaving only 2 prissy Supervisors and some cashiers who get off soon anyway* good luck closing!!! I'm sure someone will be asking why nothing was done for the morning!!!
So we have a stupid saying that is predominantly Canada/state. NO WHERE ELSE have I seen it enforced to the ridiculous point that it is in these two places. Sure they'll try and ass-kiss the customer but most countries I have been where once you cross a certain line they stop playing nice with the SC.
This line is "the customer is always right"
In this incident as follows
Cashier: hello
SC: that was supposed to be xxxx! Are you trying to cheat me?
Cashier: No. But I just need to get a price check to confirm.
SC: you don't need a price check I know the price! I'm not dumb. (With that tone of voice they use to suggest you most certainly are.)
Me wandering over...my SC senses are tingling...although that might just be my frayed patience.
M: Its company policy to confirm prices if there's a discrepancy. Just in case you misread the sign and it's a different brand, size, or flavor that's on sale. Especially now when every penny counts.
SC: well don't you know who I am. My husband plays golf with your SM!
Cashier: *goes to place reward card on the little ledge that the pinpad is attached to.*
SC: *physically grabs cashier's wrist and yanks her forward into her till, causing her head to go forward and slam into the plexiglass*
Me: Enough! You have just physically assaulted someone. One of my employees. You can either pay for your groceries and leave quietly or we will call the cops and have you charged with assaulting a staff member. Whether she wishes to bring seperate assault charges is up to her. I can understand being upset but that is no excuse for violence or to hurt someone who is only doing their job.
Prissy Supervisors: what seems to be the problem here.
SC: *que waterworks* she's being so rude to me! She won't change the price to the right one and she said I have to leave! (I'm so hard done by)
Me: actually trying to explain
Prissy Sups: well we can change the price *totally ignored the one person per pod rule*
SC: I should get it free since she was so mean to meeeeee (note we only discount up to $10 off if they quote the whole if it's not the right price.....)
PS: of course we'll do that for you.
Meanwhile while PS1 is ringing up the huge fucking discount (on someone else's operating number of course instead of handling it at the customer service desk) PS2 is at the service desk and I think she's just going about her shift.
Nope.
Turns out she's he's loading her a gift card for being so hard done by.
Meanwhile I'm standing literally open mouthed in disbelief. The cashier, while young, isn't spineless and you can see she's just getting more and more pissed off until she starts grinning in a totally nasty I'm about to hit you way.
So bitchy customer starts to walk off... And that is where we continue to the better part of the story.
Cashier: wait. *Carefully takes off apron and folds it neatly on the till.* Well I suppose I should tell you who I am. You see my mother and father are both cops an have always told me to be polite because you never know who's just having a bad day. But they also taught me to stand up for myself and not to take abuse from anyone. And you ma'am. Are just a rude, bullying, bitch. Who thinks because they have an in with the boss means they can treat people like garbage. The same people, I remind you, that mean you get to eat tonight without paying for takeout. I understand [me] can't decide if criminal charges are filed by the company.
But I can decide if I want to file charges.
And I think I do.
So I am asking you for your contact information nicely. As well as [the two sups] for encouraging her behaviour. When you reward a *pause* dog, for its bad behaviour you only encourage more of it.
If you don't I will do this the hard way and get your license plate number. I will then demand the surveillance video. Did you know it's illigal to flee a crime you've commited? But then the three of you seem to think assault is okay too so...
(Meanwhile I've got hearts in my eyes)
SC: you cant do that, you're a cashier you have to stay on till!
Cashier: (the two magic words) I quit.
I can't even be mad that our closing cashier is leaving..
SC:you have to stop her.
Me: *picks up apron* thank you for your time today. You will still get paid until *clock time*. I for one will miss you.
SC: you can't do that! You aren't allowed to just suit like that!
Me: It's employment not servitude. She can quit any time she wants, she's not a slave. (Might be with mentioning that the cashier is black at this point)
Cashier: *totally taking the hint* Are you saying that you are owed my time!
SC: but of course you are *gestures at employee still wearing the uniform. But that's not what it looks like to everyone else watching the drama unfold.
Cashier: Oh so because I'm black I have to take your abuse?
SC: ye.... No of course not (in that fake outrage voice).
Cashier: I'll be sure to mention it when I file charges.
Rando customer: here's the license plate number, I saw her come in. Shes also parked illigally in a handicap spot if you care. I took a picture, I could send you.
SC: you can't steal my number!
Me: parking lot is not governed by us ma'am.
SC:storms out cartoon style muttering all the way.
*Staff and customers cheering*
Cashier: if anyone wants to quit with me I'll buy you all drinks at Starbucks.
*Que half the store and the entire closing staff past 8pm leaving only 2 prissy Supervisors and some cashiers who get off soon anyway* good luck closing!!! I'm sure someone will be asking why nothing was done for the morning!!!
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