I made this before but I think it was closed or archived. Stuff that doesn't need a whole post goes here.
No, I'm not calling our employee on YOUR past due account. I specifically asked if she were in Sales because I know this account does not have an account manager. That's a special designation I would see on my screen, highlighted. Your sales rep. can't even get into my billing system. Go ahead and complain but I'm not giving you my last name. You finally gave me your Accounts Payable person's info. when you could have done so in the first place. I can understand questioning the balance but don't argue with me about who to contact. I'm Collections and I'm the next-to-final say on this account, to be perfectly frank.
No, I'm not calling our employee on YOUR past due account. I specifically asked if she were in Sales because I know this account does not have an account manager. That's a special designation I would see on my screen, highlighted. Your sales rep. can't even get into my billing system. Go ahead and complain but I'm not giving you my last name. You finally gave me your Accounts Payable person's info. when you could have done so in the first place. I can understand questioning the balance but don't argue with me about who to contact. I'm Collections and I'm the next-to-final say on this account, to be perfectly frank.
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