Listening is still too hard for them

[Phone Jockey]

Customer: I’m on my sister’s account and I’m trying to get on the internet & I’m using my computer. Can you git me on there?
Me: OK, I don’t show that your sister has the internet on her account.
Customer: Well, that’s okay. Just hook me up to DSL.
Me: Sir, we don’t offer DSL, we have high speed internet.
Customer: Well then just add me some DSL.
Me: Sir, we don’t offer that. Plus, this account states only your sister can make changes to it.
Customer: Oh well, that’s fine. Just add the internet only for me then.

[Sphinx]

Oh gosh that gave me a headache. I'm sorry you have to put up with these idiots PJ. How hard is it to understand if you arent on the account you cant make any changes to begin with, plus the fact that you dont even offer DSL.

[Becks]

<------how I felt after reading that. Saint Phone Jockey, that's you.

[Broomjockey]

A lot of people don't really understand the difference between DSL and high-speed internet. As for asking to make changes after you told him only his sister could, he needs someone to explain the difference between boys and girls apparently.

[Tito]

I think that I felt a few of my braincells die while reading that.

PJ, how do you do it?

[chainedbarista]

wow, i didn't realise just how hard it is to understand 'no.' my head hurts now.

[Pinkie]

I had several dozen customers last night that had the same problem with listening to me.....

Me: Duh!
SC: Non-listening customer


Me:........I've reported that you are without service.......at this time we do not have an estimated restoration time. Is there anything else I can help you with?

SC: Yeah, what time do you think the power will be back on?


I'm sitting there thinking......Is your brain on vacation or are you really this stupid?

[AFpheonix]

Ah yes....numbnuts.
Me:"Thank you, you don't need to sign your credit slip as the total was under $50. Have a great day!"
Numbnuts: "Don't I need to sign?"
(we do that if they're purchasing prescriptions, as we have already verified who they are, and it's a courtesy thing)

Repeat ad nauseum

[Phone Jockey]

<------how I felt after reading that. Saint Phone Jockey, that's you.

Haha! That's cute. I suppose I'm used to the abuse, I dunno. I also take these morons w/ a grain of salt...that's really all I can do. Keeps me sane...well, half-sane anyway.

Pinkie, I can relate. I've had those ppl too. They refuse to listen!

[cpux]

It's OK. I'll just email him one of my internets. Though the tubes from my place to his have been kinda congested lately, so it might take a while to get there.

[TNT]

Along these lines, my favorites are the customers who...

Caller: I want to do this and that on the account.
Me: I'm sorry, but your name's not on the account.
Caller: I pay the bill.
Me: Be that as it may, your name's not on the account. You'll have to get the account holder to call and add you as an authorized person.
Caller: But I pay the bill.
Me: Nonetheless, your name's not on the account.
Caller: If you check you records, you'll find that all the payments on my account are charged on my credit card.
Me: Even if I could do that -- and I can't -- it wouldn't matter. Ultimately, the responsibility for the bill rests on the account holder, not whoever might be paying the bill at the moment. How would you feel if someone else made changes on an account you're responsible for?
Caller: I think I need to speak to a supervisor.
Me: No. It's not a debatable issue. Is there anything else I can help you with?

[Phone Jockey]

TNT, I get those from time to time too. I'm glad I won't be dealing with billing calls much anymore. I'll mostly handle sales. Phew!

[Rapscallion]

Me: No. It's not a debatable issue. Is there anything else I can help you with?

I think someone needs to claim that as a sig. I regret to say that mine's full.

Rapscallion

[TNT]

I think someone needs to claim that as a sig.

Rapscallion

One time I said that and the caller called back and did get a hold of a supervisor.

Supervisor: My rep was absolutely correct. There's nothing here to debate. I honestly can't figure out why you called me to discuss it. Is there anything else I can help you with?

[Seanette]

I think someone needs to claim that as a sig. I regret to say that mine's full.

Rapscallion

Since I'm sure I'll at least want to say that to some callers (insurance eligibility), I'll adopt it. If I use that line here, it'll help reduce the urge to use it on the callers.