Quoth BookstoreEscapee
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Why? Customer loyalty. They might even lose a little on the book, but the fact that they were able to get it that day for the customer (especially if it was a hot item and not in the publisher's warehouse at that time) meant they'd make the customer happy.
Didn't happen often, but I did see it happen.



"You'd feel a Hell of a lot better if you'd just rip into the occasional customer."
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