Quoth Rubystars
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Quoth JustADude
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The problem is on the assumptions of the person on the other side getting in the way of them actually listening to what you said rather than what they thought you meant.
Sometimes people need to think of the source and context a little more before flying off the handle.
Of course, then you run into people like the one mentioned in the OP, and those just are begging for a good clock-cleaning.
If anyone tried that carp with me over the phone, I would totally go off on them as if I were one of those they'd insulted and see how they feel. Teach them to take an "us vs them" attitude with a stranger.
^-.-^

and apologize.
I like to keep a sense of humor in these things ya know.
She glared at me and looked like she was about to throw me out. Fortunately, there was a huge display of different colored hair sprays nearby so I grabbed one and said, "That's what I need." She got the "Oh!" expression like your manager and was a lot friendlier.
Anyway, I've never heard of the term "flatnose" either...
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