I don't mean to pry, really...

[TNT]

Caller: I'd like to order internet service.
Me: Great. Your name please...
Caller: My real name?

Sometimes, you can tell early on that a call is going to be quicksand.

Me: No, your stripper name is just fine.

Kidding, just kidding.

Me: Uh, yes, we'd need your real name.
Caller: Blah, blah, blah. [I'm pretty sure it was a stripper name]
Me: Okay... and your address?
Caller: Is that necessary?
Me: We need an address if we're going to install service.
Caller: I'm really not comfortable giving out my personal information.
Me: Uh, we need an address so the installer can come out and connect the service.
Caller: I can connect it myself.
Me: Um, it doesn't work quite that way.
Caller: Well, giving out all this information isn't acceptable to me.

No cable for you! My supervisor came by and saw me looking puzzled. "What was that about?"

"I don't know... and I think I'm better off not knowing."

[LostMyMind]

I used to do that. While your caller was chasing her marbles, but some folks do have "nickname" that they use for everything but legal stuff. I wasn't trying to drive you call-center folk nuts, but if it's just for "record" keeping I'll would give you my nickname. If it's for billing, legal issues then I'll give you my legal name.

Of course I drop the "nickname" thing a few years back.

[lordlundar]

hey PJ! I think we found out where your "loyal customers" migrated to.

[PuckishOne]

But internet comes through the air, right, so you can just send it to wherever I'm at...you don't need an address.



*ducks behind large, sturdy wall to shield self from inevitable shower of garbage*

[Imogene]

First off...
*showers Puck with garbage, rotten and wasted away from the heat*

Of course I drop the "nickname" thing a few years back.

Got it legally changed? Lucky goose. That will probably be the best day of my life once I get there.

[LostMyMind]

No, I went back to my legal name. Only my family calls me by my nickname. My name and my Dads are almost the same (its not so I'm not Jr.). So to avoid the confusion, I was given a "nickname" to use.

[Dips]

Hubby once had a customer who refused to give his address, but demanded that they ship his order to him anyway.

The guy refused to believe they needed his address and ARGUED about it. For ten minutes.

Hubby believes he was using a stolen credit card and wanted to get his loot without having to disclose where he was. He just didn't think the whole thing through very well.

[ringo]

*ducks behind large, sturdy wall to shield self from inevitable shower of garbage*

No need to duck.. thats called wireless internet.

[PuckishOne]

No need to duck.. thats called wireless internet.

Yep, got me some o' that there wireless internet myself.

The ISP still needs a physical address for billing, at least, not to mention if hardware and/or techs need to be sent out. Hence my duckage.

*wipes flecks of rotten to-MAH-to from face...nice shot, Juwl*

[karma_gypsy]

I worked at a pizza restaurant that took credit cards - and you can probably guess where this was going. . . They wanted to pay with their card but didn't want to give the information over the phone - which is somewhat understandable, but if you don't want to pay with card, then don't use it, don't sit there and argue with me about it.

[dragonflygrrl]

We once had a customer give his full name as "Papa Smurf," when activating a Prepaid phone. Of course, with the prepaid you don't have to give any personal information, so Papa was duly claimed and paid out on our commission reports. That was a strange one. *shakes head*

[Spiffy McMoron]

Caller: I'd like to order internet service.
Me: Great. Your name please...
Caller: My real name?

My name is Shackleford. Rusty Shackleford.

[Seanette]

Hubby once had a customer who refused to give his address, but demanded that they ship his order to him anyway.

The guy refused to believe they needed his address and ARGUED about it. For ten minutes.

And I thought the guy who didn't want to put his return address on a package he was shipping was dense! (We did come up with a mutually acceptable solution.) This was during my "shipping company tech support" stint.

This was, of course, topped by the caller another tech got who refused to put the destination address on the package and then got nasty with her. He drew the wrong tech to pull that on. Nice enough girl, but you did NOT want to hassle her!

[Banrion]

When I was in the insurance business, we actually had a policy written for G-D. Had all of the legal name change forms on file. He was a little strange.

[Becks]

Caller: I'd like to order internet service.
Me: Great. Your name please...
Caller: My real name?

At work, I have an alternate name tag. I wear it occasionally. Next time I'm called to the deli, I think I'll put on the alternate one, and see if I can get out of it. I doubt it, but it might be fun to try!!!!!!!