Ah, I can't stand that public hate shit. It hurts me, kinda, when I hear stuff, even if it's not about any "group" I belong to. The violation of person-to-person human respect is allowed most of the time. And we are afraid to speak up and defend ourselves sometimes in the customer service industry. One rageful, self-righteous, prejudiced bastard has the potential to break us (professionally), and we know that. The Home Office In The Sky doesn't allow us to be ourselves without a bit of fear now and then. We all know that SCs make shit up in order to get their way, or just to make us miserable. Too often, they are justified in their lies because they are compensated in some way for it by our own employers.
I can't fault Anoki for NOT speaking up and being defensive. Sometimes the confrontation (sadly) is not worth the consequences. We all want to train our SCs in the Way of Proper Human Behaviour, but some people are just too ignorant to listen, much less change.
I am very proud of Anoki, though. That reaction showed a strength of character that the Nazi Slime Customer obviously didn't have.
I can't fault Anoki for NOT speaking up and being defensive. Sometimes the confrontation (sadly) is not worth the consequences. We all want to train our SCs in the Way of Proper Human Behaviour, but some people are just too ignorant to listen, much less change.
I am very proud of Anoki, though. That reaction showed a strength of character that the Nazi Slime Customer obviously didn't have.

http://www.scotland.gov.uk/News/News-Extras/68/Q/Zoom/80
*runs*

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