Tweet
I've been gone for a while----yeah yeah don't pretend you remember me-- but I have a few gripes I'd like to share.
Background:
I work for a wireless cell phone company in a mall kiosk. I love my job..and there aren't too many SC's. Seriously.... But these are the ones that piss me off the most.
**5:00 Charlies**
What part of "CLOSED" do they not get?? Since I'm in a kiosk, I have no locked door to ward off any SC's. I only have a piddly "CLOSED" sign. This sign is frequently ignored. In my business..most transactions take at least 15 minutes. Not a long time...unless you're freaking closed! When I "close" the kiosk...I still have the nightly deposits and paperwork to do. It takes me a half hour minimum...that's if there hasn't been any discrepancies that day. So when someone comes up tap tap tapping on the counter, I'm less than pleasant. They act all indignant..."BUT I just want to turn my phone in on insurance!" "Have you called the Insurance company and gotten a claim number?" "No" Ok, skippy, why don't you do that...then come back tomorrow and we'll fill the claim. "Can't I do it here?" "Yeah..tomorrow...when we OPEN" "But I NEEEEEEED a phone tonight!" Then you SHOULLLLLLLLLLLLd have come in earlier...now go away.
**Do YOU Have Eyes In The Back of YOUR Head??**
Our kiosk is a square shape. So customers can be anywhere--even behind you. Let me ask you guys something...if you walked up to a kiosk..and the rep was facing one way..would YOU stand directly behind her and expect her to help you? No...because most normal people would go to where she is facing. Not my customers. No. They stand behind me...and get pissed off when someone comes up later to MY side and I help them. "I WAS HERE FIRST YOU IGNORED ME!" No...my hair was covering the eyes in the back of my head. Sorry bout that.
**Information is NOT Spelled C-E-L-L-C-O**
These are my favorites, I think.
"Where is Bath and Body Works?" Somewhere in the mall I bet.
"Where are your bathrooms?" I don't have any here...the mall does though.
"That machine down there stole my money!" Gee that sucks.
"Someone spilled a whole cup of Coke over you need to have it cleaned up!" No I don't.
"What time does Harry Potter start?" <<squints to look clearrrrr down the end of the hallway...>> looks like maybe...9? or so? Could be an 8...not sure.
On a side note on this...when customers come up and ask me "Where is..." whatever store they're looking for...I always say "Its that way" and point. You'd think it would be obvious it was up that way...since I'm clear on the end of the mall...there is no where else to go except 'that way'. Dumbasses.
Background:
I work for a wireless cell phone company in a mall kiosk. I love my job..and there aren't too many SC's. Seriously.... But these are the ones that piss me off the most.
**5:00 Charlies**
What part of "CLOSED" do they not get?? Since I'm in a kiosk, I have no locked door to ward off any SC's. I only have a piddly "CLOSED" sign. This sign is frequently ignored. In my business..most transactions take at least 15 minutes. Not a long time...unless you're freaking closed! When I "close" the kiosk...I still have the nightly deposits and paperwork to do. It takes me a half hour minimum...that's if there hasn't been any discrepancies that day. So when someone comes up tap tap tapping on the counter, I'm less than pleasant. They act all indignant..."BUT I just want to turn my phone in on insurance!" "Have you called the Insurance company and gotten a claim number?" "No" Ok, skippy, why don't you do that...then come back tomorrow and we'll fill the claim. "Can't I do it here?" "Yeah..tomorrow...when we OPEN" "But I NEEEEEEED a phone tonight!" Then you SHOULLLLLLLLLLLLd have come in earlier...now go away.
**Do YOU Have Eyes In The Back of YOUR Head??**
Our kiosk is a square shape. So customers can be anywhere--even behind you. Let me ask you guys something...if you walked up to a kiosk..and the rep was facing one way..would YOU stand directly behind her and expect her to help you? No...because most normal people would go to where she is facing. Not my customers. No. They stand behind me...and get pissed off when someone comes up later to MY side and I help them. "I WAS HERE FIRST YOU IGNORED ME!" No...my hair was covering the eyes in the back of my head. Sorry bout that.
**Information is NOT Spelled C-E-L-L-C-O**
These are my favorites, I think.
"Where is Bath and Body Works?" Somewhere in the mall I bet.
"Where are your bathrooms?" I don't have any here...the mall does though.
"That machine down there stole my money!" Gee that sucks.
"Someone spilled a whole cup of Coke over you need to have it cleaned up!" No I don't.
"What time does Harry Potter start?" <<squints to look clearrrrr down the end of the hallway...>> looks like maybe...9? or so? Could be an 8...not sure.
On a side note on this...when customers come up and ask me "Where is..." whatever store they're looking for...I always say "Its that way" and point. You'd think it would be obvious it was up that way...since I'm clear on the end of the mall...there is no where else to go except 'that way'. Dumbasses.
Comment