We Need This Information

[purplecat41877]

Yesterday, a customer filled out an application for a savings card after I checked the required fields. He left the phone number blank which happened to be one of the required fields. I let the customer know that we needed the phone number and he said that he doesn't give it out. I even informed him about our privacy policy. He still wouldn't give out the phone number. Because of that, I wasn't able to let him have the card and he ended up leaving without it.

[MrSunshineState]

Ugh another one of the paranoid. He wants all the entitlements of the discounts but doesn't want to provide any of the information. He does know that the discount card is free, yes?

[Banrion]

If you really don't want to give out your phone number, why not have a dummy number memorized for these instances. That one little bit of proactivity on the SC's part would have saved both him and PurpleCat alot of trouble.

There is always: http://www.rejectionhotline.com/Default.aspx

[greensinestro]

That was always a "favorite" of mine when I worked in customer service for Bellsouth. One of the key pieces of information we needed on a new install was a telephone number the customer could be reached at. The first response was always "How can I do that when I don't have a phone yet?" Then, when you asked them if they had a neighbor, a friend, family member, etc. that we could reach, it was "I don't give that out because I don't want your company bothering them." Finally, whenever I would ask the customer if they had a cellular number, it was "Oh, that's private information that you're asking me to divulge."

OK, well, that pretty much shot down any possibility of us getting in touch with those customers. Technicians need those numbers, and if they can't get hold of the customer prior to doing their installs, they don't go out there. Ninety-nine percent of the time when you told the SC this, they suddenly were more than willing to provide us with a phone number.

[FuzzyKitten99]

I think it is more about not wanting solicitors or the wrong people to get their numbers. You can disclose a privacy policy all you want, but with the numbers of telemarketers and other unwanted callers bugging us (at least in the US) at the wrong possible times, can you understand the reluctance to give it out?

Last year, my mom was in the middle of moving and so she didn't have a phone number for about a month. In the mean time, she had rented a storage unit, and asked if she could use my phone number at first, then when she got her phone hooked up, she'd change it. She did get it changed, but the storage company would STILL use my number (they make monthly reminder calls for rent) after my repeating to them that she did not live at my house and to stop calling and to take my number off their list. I finally had to threaten legal action, (as did my mom) when they still called the next month, and I told them that the number was only supposed to be used until my mom got her phone installed. They kept telling me they couldn't get a hold of her, and I told them that she WORKS during the day, such as they were currently doing, so how do they expect to talk to her at noon by calling her home number? Believe me, the whole thing was a fiasco.

If someone needs a phone number on something and it is required, I do give it. I just tell them that if there are any kind of solicitors that call me, and I find out where they got my number, you can bet they will hear about it from my state's Attorney General.

[Kiwi]

eight
five
seven
six
three
oh
ninnnnneeeeeee

[Demonoid Phenomenon]

Kiwi, shouldn't that read:

eight
six
seven
five
three
oh
ninnnnneeeeeee

[Kiwi]

lol omg wtf bbq

im sooo dyslexic sometimes!!!