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Hi.. long time lurker, first-time poster. My name might give away my place of employment, but the story will anyway.. here goes.
As you might have guessed I work for a certain company that sells coffee, among other beverages and food items. We get a few suckjobs once in a while, but this one certainly qualifies as the most inexplicable since I've been there. So here goes. The names have been changed of course to protect the guilty.
It's an average Sunday, not too busy, when a woman comes in and orders some variety of frozen drink.. When she's rung up she presents a free beverage coupon that we don't even print up anymore, at least 6 months out of circulation at the time. No problem, we have the "customer always gets whatever the hell they want" rule as many of you know. So ASM Janet says, very cheerily: "Oh, we actually don't use these anymore. I haven't even seen one of these in like 6 months, but we'll go ahead and take it this time." No big deal, right? Well, the woman takes her free drink, makes kind of a perplexed face, and walks out. Once outside, she encounters Jeremy (super-cool co-worker and fine hater of SCs) enjoying a smoke on his 10 minute break. The ensuing conversation goes something like this:
SCW - sucky customer woman
J - Jeremy
SCW - Are you the manager!!??
J - uhhh.. nope (There's nothing any of us love more than SCs bugging us during our precious breaks)
SCW - Well WHO IS??!!!
J - Jerry. He'll be in tomorrow morning. (internally - get the f-ck away from me before I put out this cigarette in your eye)
SCW - Well I have a complaint! Those people in there are RUDE and UNPROFESSIONAL!!!!!!
J - Oh yea?
SCW - Yes!! and first thing tomorrow I'm calling the manager!!!!!!!!!
J - O.........k
So J goes back in and asks what the hell that was all about. Janet and others there are as puzzled as he is, as everything during the transaction seemed to go just fine. Everyone kind of just shrugs their shoulders and goes on with normal workday..
So fast forward to Monday morning, and sure enough SCW calls Jerry (sorta large, blad, energetic, supper happy-excited manager. Kind of a pain, but a good guy) SCW proceeds to unleash a profanity-laced tirade not letting Jerry get a word in edgewise. Now Jerry, as a typical manager, will bend over backwards to pacify all customers, sucky and otherwise, but to his credit he will attempt to "educate" them when they are wrong. In this case, he couldn't even deduce what the problem was, as this was nothing but a psychotic rant he was enduring from this woman. Eventually, when allowed to speask, Jerry seems to calm Madam nutjob down enough to come in and get another free coupon..
So later that morning.. it's super-hectic.. line out the door. Fairly typical for Monday morning.. I'm there. J is there, Al is there (another super-cool coworker), and also Tina (super-sarcastic co- worker, been there too long, usually greets SCs with the best glare of indifference and revulsion I've ever seen). Jerry is in the back doing Manager things. SCW pokes her head in and starts to scream : "YOU MOTHERF-CKERS, HOW DARE YOU TREAT ME THIS WAY, I JUST CALLED YOUR MANAGER AND AND HE'S A C-CKSUCKER TOO!! YOU SCUM-SUCKING SONS-OF BI-C, ETC, ETC, ETC (paraphrasing here)
All employees and customers just stare in disbelief.. Tina gives classic sleepy-eyed repulsed look (she doesn't even know the backstory at this point). And finally the coup de gras: "I'M CALLING MIKE MYERS AND DANA CARVEY ON YOU!!!!!!!" Al says, "You're gonna call Wayne's World?" At this point, Jerry has heard commotion from the back and comes charging upfront like a bull on speed. SCW sees largish bald manager come flying to the front of the store and prompty scatters away like a roach with a spotlight shone upon her.. never to be seen or heard from again. Of course, for the rest of the day, we were trying to figure out what the hell she was talking about when threatening to call 2 former SNL cast members. We decided it could only be that she confused those 2 names for Howard Schultz and Jim Donald, the President and CEO of.. well.. you know who. Then again, nothing about this whole experience made any sense.. soo.. it could just be due to the insane ramblings of an insane SC..
As you might have guessed I work for a certain company that sells coffee, among other beverages and food items. We get a few suckjobs once in a while, but this one certainly qualifies as the most inexplicable since I've been there. So here goes. The names have been changed of course to protect the guilty.
It's an average Sunday, not too busy, when a woman comes in and orders some variety of frozen drink.. When she's rung up she presents a free beverage coupon that we don't even print up anymore, at least 6 months out of circulation at the time. No problem, we have the "customer always gets whatever the hell they want" rule as many of you know. So ASM Janet says, very cheerily: "Oh, we actually don't use these anymore. I haven't even seen one of these in like 6 months, but we'll go ahead and take it this time." No big deal, right? Well, the woman takes her free drink, makes kind of a perplexed face, and walks out. Once outside, she encounters Jeremy (super-cool co-worker and fine hater of SCs) enjoying a smoke on his 10 minute break. The ensuing conversation goes something like this:
SCW - sucky customer woman
J - Jeremy
SCW - Are you the manager!!??
J - uhhh.. nope (There's nothing any of us love more than SCs bugging us during our precious breaks)
SCW - Well WHO IS??!!!
J - Jerry. He'll be in tomorrow morning. (internally - get the f-ck away from me before I put out this cigarette in your eye)
SCW - Well I have a complaint! Those people in there are RUDE and UNPROFESSIONAL!!!!!!
J - Oh yea?
SCW - Yes!! and first thing tomorrow I'm calling the manager!!!!!!!!!
J - O.........k
So J goes back in and asks what the hell that was all about. Janet and others there are as puzzled as he is, as everything during the transaction seemed to go just fine. Everyone kind of just shrugs their shoulders and goes on with normal workday..
So fast forward to Monday morning, and sure enough SCW calls Jerry (sorta large, blad, energetic, supper happy-excited manager. Kind of a pain, but a good guy) SCW proceeds to unleash a profanity-laced tirade not letting Jerry get a word in edgewise. Now Jerry, as a typical manager, will bend over backwards to pacify all customers, sucky and otherwise, but to his credit he will attempt to "educate" them when they are wrong. In this case, he couldn't even deduce what the problem was, as this was nothing but a psychotic rant he was enduring from this woman. Eventually, when allowed to speask, Jerry seems to calm Madam nutjob down enough to come in and get another free coupon..
So later that morning.. it's super-hectic.. line out the door. Fairly typical for Monday morning.. I'm there. J is there, Al is there (another super-cool coworker), and also Tina (super-sarcastic co- worker, been there too long, usually greets SCs with the best glare of indifference and revulsion I've ever seen). Jerry is in the back doing Manager things. SCW pokes her head in and starts to scream : "YOU MOTHERF-CKERS, HOW DARE YOU TREAT ME THIS WAY, I JUST CALLED YOUR MANAGER AND AND HE'S A C-CKSUCKER TOO!! YOU SCUM-SUCKING SONS-OF BI-C, ETC, ETC, ETC (paraphrasing here)
All employees and customers just stare in disbelief.. Tina gives classic sleepy-eyed repulsed look (she doesn't even know the backstory at this point). And finally the coup de gras: "I'M CALLING MIKE MYERS AND DANA CARVEY ON YOU!!!!!!!" Al says, "You're gonna call Wayne's World?" At this point, Jerry has heard commotion from the back and comes charging upfront like a bull on speed. SCW sees largish bald manager come flying to the front of the store and prompty scatters away like a roach with a spotlight shone upon her.. never to be seen or heard from again. Of course, for the rest of the day, we were trying to figure out what the hell she was talking about when threatening to call 2 former SNL cast members. We decided it could only be that she confused those 2 names for Howard Schultz and Jim Donald, the President and CEO of.. well.. you know who. Then again, nothing about this whole experience made any sense.. soo.. it could just be due to the insane ramblings of an insane SC..
I AM the evil bastard!
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