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Doesn't mean I don't understand you.
Had one of my favorite kinds of SCs today, the ones who when faced with a phone rep who doesn't agree with their version of reality will insist it's because they don't understand.
Over and over again, Jackass McTardshit would bleat "BUT YOUUUUUUU DON'T UNDERSTAAAAAAAAAAAND WHAT I'M SAYIN TO YOUUUUUUUUUU" and repeat his story one more time.
Finally I had to say to the guy "Just because I don't agree with what you're saying to me doesn't mean I don't understand you". He was also trying to pull the old "just between you and me, don't you think *other person in company who I have no contact with* didn't do their job?" routine. What was funny is when I put him on hold I hit the mute button instead of the actual hold button meaning I could hear him tell the people in the room how the evil phone rep was refusing to take responsibility and blaming him for the problems. When I returned to the call, I informed him that I did not appreciate his attempt to make me badmouth a co-worker when I have no evidence one way or another in the matter. He then tried to suggest I was calling *him* a liar, which just caused me to point out that now he's just doing it in the opposite direction wanting me to badmouth him when I have no way of knowing who's to blame one way or another.
He actually admitted defeat at that point, and I gave him the number for corporate complaints since he's been in retail "for over 15 years" he knows that companies are expected to bend over backwards for customers. How shitty must the place he works be when he's become so accustomed to folks screaming and getting everything they want he uses it in his daily life?
Had one of my favorite kinds of SCs today, the ones who when faced with a phone rep who doesn't agree with their version of reality will insist it's because they don't understand.
Over and over again, Jackass McTardshit would bleat "BUT YOUUUUUUU DON'T UNDERSTAAAAAAAAAAAND WHAT I'M SAYIN TO YOUUUUUUUUUU" and repeat his story one more time.
Finally I had to say to the guy "Just because I don't agree with what you're saying to me doesn't mean I don't understand you". He was also trying to pull the old "just between you and me, don't you think *other person in company who I have no contact with* didn't do their job?" routine. What was funny is when I put him on hold I hit the mute button instead of the actual hold button meaning I could hear him tell the people in the room how the evil phone rep was refusing to take responsibility and blaming him for the problems. When I returned to the call, I informed him that I did not appreciate his attempt to make me badmouth a co-worker when I have no evidence one way or another in the matter. He then tried to suggest I was calling *him* a liar, which just caused me to point out that now he's just doing it in the opposite direction wanting me to badmouth him when I have no way of knowing who's to blame one way or another.
He actually admitted defeat at that point, and I gave him the number for corporate complaints since he's been in retail "for over 15 years" he knows that companies are expected to bend over backwards for customers. How shitty must the place he works be when he's become so accustomed to folks screaming and getting everything they want he uses it in his daily life?
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