Not wanting to threadjack another's post I'm putting it here.
We had a woman come in and bought a computer from me. She is a regular and this was her fourth computer in the past two years (one for home and three for kids in college). After she finishes getting the computer from me, she demands to speak to my boss.
I get him out and she complains that it's a shame and an outrage that my boss is making me work in the store on Labor Day. That as an Asian immigrant, if he wants to live here he needs to understand what Labor Day means and why we have it off. For that matter he shouldn't have us working on ANY holiday that the banks are closed on.
Before my boss could answer I pulled the receipt from her last computer purchase which was the day AFTER last Labor Day and reminded her of the hissy-pissy-bitchout that I got from her last year when we were closed.
I looked at her and said "You were upset and yelling at us when we weren't open for your convenience last year. You are upset and yelling at us now because we are open for you this year. Since neither of the two options we have chosen in the past pleased you, please feel free to tell us what you want us to do for you. Is there a list of holidays you'd like to give us saying when we can and cannot work?"
This got her very huffy and she took her computer and left. My boss looked at me and busted out laughing.
But that wasn't the best part. She complained to the school that uses us for their IT work to bitch us out for being insolent and for working on a public holiday and that they should drop our contract with them. The superintendent of the school called up and let us know that she complained. He really called to describe the look on her face when he told her the reason we were working that day in the first place.
A MASSIVE t-storm took out their server the Friday before school started as well as 30 workstations. We were doing an emergency build so they could be ready for the kids on Tuesday.
We had a woman come in and bought a computer from me. She is a regular and this was her fourth computer in the past two years (one for home and three for kids in college). After she finishes getting the computer from me, she demands to speak to my boss.
I get him out and she complains that it's a shame and an outrage that my boss is making me work in the store on Labor Day. That as an Asian immigrant, if he wants to live here he needs to understand what Labor Day means and why we have it off. For that matter he shouldn't have us working on ANY holiday that the banks are closed on.
Before my boss could answer I pulled the receipt from her last computer purchase which was the day AFTER last Labor Day and reminded her of the hissy-pissy-bitchout that I got from her last year when we were closed.
I looked at her and said "You were upset and yelling at us when we weren't open for your convenience last year. You are upset and yelling at us now because we are open for you this year. Since neither of the two options we have chosen in the past pleased you, please feel free to tell us what you want us to do for you. Is there a list of holidays you'd like to give us saying when we can and cannot work?"
This got her very huffy and she took her computer and left. My boss looked at me and busted out laughing.
But that wasn't the best part. She complained to the school that uses us for their IT work to bitch us out for being insolent and for working on a public holiday and that they should drop our contract with them. The superintendent of the school called up and let us know that she complained. He really called to describe the look on her face when he told her the reason we were working that day in the first place.
A MASSIVE t-storm took out their server the Friday before school started as well as 30 workstations. We were doing an emergency build so they could be ready for the kids on Tuesday.
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