Luckily at my store we get relatively few SCs.. but the ones we get are entertaining, usually defying all logic and reason. The other day.. Barista Alex serves this family that speaks little to no English.. no big deal, that's very common in my area. Family is 30ish woman, big imposing man, and small child. They get a couple of drinks, and a crumb cake. No prob with drinks, but woman returns and asks to exchange crumb cake for 7-layer bar. Our store is pretty chill and we have mostly regulars, so basically we have no problem bending rules a little and taking care of customers. So Alex agrees to exchange pastries no prob without charging the few cents extra or doing a complicated transaction, etc. But this is where it gets strange. Now our policy is this.... If we hand you a pastry in a bag and you return a short time later and exchange it, the bag and pastry go right in the garbage, period. We have no idea wether you licked it, spat on it, wiped your ass with it, or sprinkled it with cyanide. We don't take a chance. If it and you left our sight for a second, we chuck it. So, that's exactly what Alex did. Well, evidently, this enraged said family. They, I guess, either wanted to keep other pastry (for free) or see us re-stock it. As Alex is talking to next customer in line, he sees an object fly through the air and land at his feet. It's the 7-layer bar, as woman is yelling something incoherently. So.. to spite us, for some unknown reason, they chucked their dessert. As she heads for the door, large imposing husband (presumably) is ranting incoherently at Alex and pointing a menacing finger at him, ending the rant with "YOU BETTER BE CAREFUL!" then they leave, never to be seen again.
Another classic WTF moment.
Another classic WTF moment.
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