I was going through some of my old files and discovered these notes, from about three years ago.
Problem: Customer does not know how to send email.
Steps taken to achieve resolution: Customer first spoke with CSR Bubba who suggested that the customer contact CSR Mango. CSR Mango attempted to instruct customer how to send email.
Notes: Out of the goodness of his heart, CSR Mango recently spent $70 in parts to fix CSR Bubba's computer. CSR Mango wonders why CSR Bubba appears to be attempting revenge.
Problem: Rather than be instructed on how to send email, customer prefered CSR Mango to send the email for her.
Steps taken to achieve resolution: CSR typed email dictated by customer.
Notes: CSR Mango can type faster than customer can speak. Much faster.
Problem: The email included information about the Christian religion and Bill Clinton.
Steps taken to achieve resolution: When CSR Mango read email back to customer, CSR was instructed to remove some items regarding the Christian religion and Bill Clinton.
Notes: At the request of the customer, a small amount of information on Bill Clinton was subsequently replaced.
Problem: Customer complains that her tennant is stinky.
Steps taken to achieve resolution: Customer informs us she has already instructed her tennant to buy deodorant.
Notes: CSR is speechless.
Problem: Customer does not know what sort of yummies she should prepeare to serve at her garage sale.
Steps taken to achieve resolution: CSR and customer agreed that curried lentil soup with pita bread would be ideal.
Notes: CSR Mango actually has no idea what lentil soup tastes like.
Notes: Customer says she loves CSR Mango and thanks him very much.
Steps taken to achieve resolution: CSR says he hopes he'll see the customer soon.
Problem: CSR Mango was lying. (Customer is a senior citizen. CSR was at the time 19.)
Call time: 50:32
Problem: Customer does not know how to send email.
Steps taken to achieve resolution: Customer first spoke with CSR Bubba who suggested that the customer contact CSR Mango. CSR Mango attempted to instruct customer how to send email.
Notes: Out of the goodness of his heart, CSR Mango recently spent $70 in parts to fix CSR Bubba's computer. CSR Mango wonders why CSR Bubba appears to be attempting revenge.
Problem: Rather than be instructed on how to send email, customer prefered CSR Mango to send the email for her.
Steps taken to achieve resolution: CSR typed email dictated by customer.
Notes: CSR Mango can type faster than customer can speak. Much faster.
Problem: The email included information about the Christian religion and Bill Clinton.
Steps taken to achieve resolution: When CSR Mango read email back to customer, CSR was instructed to remove some items regarding the Christian religion and Bill Clinton.
Notes: At the request of the customer, a small amount of information on Bill Clinton was subsequently replaced.
Problem: Customer complains that her tennant is stinky.
Steps taken to achieve resolution: Customer informs us she has already instructed her tennant to buy deodorant.
Notes: CSR is speechless.
Problem: Customer does not know what sort of yummies she should prepeare to serve at her garage sale.
Steps taken to achieve resolution: CSR and customer agreed that curried lentil soup with pita bread would be ideal.
Notes: CSR Mango actually has no idea what lentil soup tastes like.
Notes: Customer says she loves CSR Mango and thanks him very much.
Steps taken to achieve resolution: CSR says he hopes he'll see the customer soon.
Problem: CSR Mango was lying. (Customer is a senior citizen. CSR was at the time 19.)
Call time: 50:32
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