So my first SC story from the new job, I have left full time employment at the Big Blue and Yellow box. Now I work as a Service Technician for a large cellphone service. So far the job is great and I love the company I work for.
But today I had the task of calling people back when we get their phones back from the service center. I pull this one box open, see the note from the service place that there was moisture damage found on the phone. The even put a nice little picture in with a red arrow from an electronic microscope to show the damage.
Call begins.
Me: Hello this is Jet from Cellplace, was calling to let you know we have your phone back from service.
SC: Who is this?
Me: Jet from Cellplace service department.
SC: Alright.
Me:It looks like our tech there found moisture damage on the phone. If you'd like w...
SC: That is fucking unbelievable! Hes only had that goddamn phone for two weeks! I'm really mad!
Me: Well ma'am....
SC: I am NOT HAPPY!
Me: Ma'am the techs sent us an image of the corrosion.
SC: I'm really not happy about this! You guys have been screwing me over since I joined!
Me: Well we can...
SC: I am NOT HAPPY! Its unbelievable. Who is your manager?! I want to speak with him.
Me: The store manager is B, hes not in the shop right...
SC: Of course hes not, they never want to do their fucking job.
(At this point I pause, getting a word in edgewise is not happening)
SC:...
Me: Ok well as I was saying, he is at the other store at the moment. I'd be happy to take your number, contact him and have him contact you as soon as possible.
SC: I am not fucking happy, there is no way he got water in that fucking phone.
Me: Ma'am is it ok for him to call you back.
SC: Hell yes I want him to call me back. I AM NOT HAPPY!
Me: Alright, I'll pass the information on.
So her son had the phone for about two weeks, hes 15 year old. There was a substantial amount of corrosion on the main board. He got something in it. So my first time being yelled at at the new job, nothing I'm not used to or able to handle. I think we have a satisfied customer on our hands don't you agree?
But today I had the task of calling people back when we get their phones back from the service center. I pull this one box open, see the note from the service place that there was moisture damage found on the phone. The even put a nice little picture in with a red arrow from an electronic microscope to show the damage.
Call begins.
Me: Hello this is Jet from Cellplace, was calling to let you know we have your phone back from service.
SC: Who is this?
Me: Jet from Cellplace service department.
SC: Alright.
Me:It looks like our tech there found moisture damage on the phone. If you'd like w...
SC: That is fucking unbelievable! Hes only had that goddamn phone for two weeks! I'm really mad!
Me: Well ma'am....
SC: I am NOT HAPPY!
Me: Ma'am the techs sent us an image of the corrosion.
SC: I'm really not happy about this! You guys have been screwing me over since I joined!
Me: Well we can...
SC: I am NOT HAPPY! Its unbelievable. Who is your manager?! I want to speak with him.
Me: The store manager is B, hes not in the shop right...
SC: Of course hes not, they never want to do their fucking job.
(At this point I pause, getting a word in edgewise is not happening)
SC:...
Me: Ok well as I was saying, he is at the other store at the moment. I'd be happy to take your number, contact him and have him contact you as soon as possible.
SC: I am not fucking happy, there is no way he got water in that fucking phone.
Me: Ma'am is it ok for him to call you back.
SC: Hell yes I want him to call me back. I AM NOT HAPPY!
Me: Alright, I'll pass the information on.
So her son had the phone for about two weeks, hes 15 year old. There was a substantial amount of corrosion on the main board. He got something in it. So my first time being yelled at at the new job, nothing I'm not used to or able to handle. I think we have a satisfied customer on our hands don't you agree?
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