Irony has driven me to satellite

[Kiwi]

did you send them out a tinfoil hat in a package labelled

"big brother is watching"

now that would be ironic

[TNT]

What I'm curious about is why it was such a big deal to the customer that this was so ironic.

I think the customer was trying to make some sort of point... Maybe that we're trying to blame our problems on accidents. Maybe that people aren't happy with the new company and they're going to start having their accidents where it will affect us, too. Or maybe we forgot to invite the cable fairies to our open house and they're sending divine retribution our way.

The caller's tone was definitely, "There's a lot more to this story than meets the eye..."

[dragonflygrrl]

I just got a customer with a well-developed sense of the (not really) ironic. He came in with a destroyed phone, and wanted to get a replacement. He had no insurance, wouldn't extend his contract, and "didn't want to pay too much." I told him our used phones start at $90, and a new one would start at $140 without a contract extension, and he said, "So I got the first phone for free, but now I have to pay $140 for another one. I think that's pretty ironic, don't you?" It made me think of this thread, so I thought I'd share. BTW, I used your line, phillippbo. It seemed to shut him up and get him on his way, which is of course what we are all going for!

[Lehk]

allanis morisset is a SC!?

[ShoresKoC]

He is right though... we are COMPLETELY irony-free over here in satelitte tv world :P