I really hate it when someone tries (or I think they do) to pull a fast one on me. My cell phone contract is up, and as such, if i renew, I get a certain amount towards a new phone...every two years...I'm cheap, and don't use my phone much, so I never get one that I have to pay any extra for.
This is the third time I've done this, each time my contract expires, I go in, choose my phone, renew with the same cheap plan that's no longer offered, get my phone, and go on my merry way. Today was no different, was in and out in 15 minutes as I had already researched, and knew what phone I wanted.
So I get home, and I'm looking over my receipt, and under "selected features" I see, that for an ADDITIONAL $15 a month, I apparently now have the service that allows you to download music and videos, and play them on your phone.
Um...never asked for this, NOR was it ever mentioned. So I call customer service, and explain, and they take it off, and also tell me that the first month is free, then you're charged - ok, but the twit helping me never even metnioned it, at all, or asked if I was interested! Now, he may have forgotten, but I hate to say it, I;m betting he though he could sneak it in, and I wouldn't notice until I started getting charged....
Little does he know that i read everything, and yes, I should have read it before I signed and left, but he stuffed the reciepts in the bag, and since no mention was made of it, just that I was extending my contract by 2 years, at the same rate and for the same plan, no reason to think anything was amiss.
All's well that ends well, but I hate the fact that no matter what you do, or where you go, you have to scrutinize EVERYTHING as I always seem to find errors and such...drives me nuts!
This is the third time I've done this, each time my contract expires, I go in, choose my phone, renew with the same cheap plan that's no longer offered, get my phone, and go on my merry way. Today was no different, was in and out in 15 minutes as I had already researched, and knew what phone I wanted.
So I get home, and I'm looking over my receipt, and under "selected features" I see, that for an ADDITIONAL $15 a month, I apparently now have the service that allows you to download music and videos, and play them on your phone.
Um...never asked for this, NOR was it ever mentioned. So I call customer service, and explain, and they take it off, and also tell me that the first month is free, then you're charged - ok, but the twit helping me never even metnioned it, at all, or asked if I was interested! Now, he may have forgotten, but I hate to say it, I;m betting he though he could sneak it in, and I wouldn't notice until I started getting charged....
Little does he know that i read everything, and yes, I should have read it before I signed and left, but he stuffed the reciepts in the bag, and since no mention was made of it, just that I was extending my contract by 2 years, at the same rate and for the same plan, no reason to think anything was amiss.
All's well that ends well, but I hate the fact that no matter what you do, or where you go, you have to scrutinize EVERYTHING as I always seem to find errors and such...drives me nuts!
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