This is a story from a coworker, not one of my own.
First I should say that I know in the US and other parts of the world you must show/ask for ID when using a credit card, but here in Ontario (and as per my store's policy) ID is only needed when:
1) a card is not signed
2) the signature is illegible/has completely worn off
3) the signature on the card does not match the signature they gave on the slip they signed
Onward.
A cashier who was working next to me at the time told me of a man who paid with a perfectly signed credit card, was not asked for ID, then flipped on her.
Their conversation, as told to me by her, went something like this:
SC = well, SC
CW = coworker
SC: Why didn't you ask me for my ID?
CW: Your card is signed and I can read the signature perfectly so I don't need to.
SC: Yes you do!
CW: No we only need to ask if the card isn't signed or if we can't read the signature.
SC: You're wrong! I don't care what your bosses have told you but you're wrong!
CW: Ok. I'm doing what my job asks of me but sure.
SC: I work for the bank so I know these things. You're wrong. What if someone stole my card, huh?
CW: Then unless they mastered your signature they wouldn't match up then I would ask for ID.
SC: No. I work for the bank. I know the law!
(Sidenote: in case anyone missed that, banker now equals law professor.)
CW: Well I know how to do my job and I know when I have to ask and when I don't.
I should also note that this particular cashier does her job very well, and although she seems unassuming in her small, young stature, she has a take-no-shit, I'm-not-letting-your-crappy-attitude-get-to-me way about her. So imagine if you will a girl about 19, 110Lbs soaking wet sternly telling a man who, no matter his size, is certainly lager than her, that she knows what's up and she's not hearing any of his crap.
She gave me more details about the conversation, but it was essentially just him yelling at her in a crowded store for several minutes about how she's wrong, she's compromising his personal security, he knows the law, we're all wrong, she doesn't know how to do her job. You know, the typical SC rant.
My argument to him would have been, "If you work for the bank and you know you're supposed to show ID every time you use your card then why didn't you have it ready for me?"
Though I'm sure he would have gotten flustered and spouted off something about "testing" me. Right, whatever.
The problem I have with this is so often we get similar rants when we DO ask for ID for the reasons stated above.
We can't win for losing with these people.
First I should say that I know in the US and other parts of the world you must show/ask for ID when using a credit card, but here in Ontario (and as per my store's policy) ID is only needed when:
1) a card is not signed
2) the signature is illegible/has completely worn off
3) the signature on the card does not match the signature they gave on the slip they signed
Onward.
A cashier who was working next to me at the time told me of a man who paid with a perfectly signed credit card, was not asked for ID, then flipped on her.
Their conversation, as told to me by her, went something like this:
SC = well, SC
CW = coworker
SC: Why didn't you ask me for my ID?
CW: Your card is signed and I can read the signature perfectly so I don't need to.
SC: Yes you do!
CW: No we only need to ask if the card isn't signed or if we can't read the signature.
SC: You're wrong! I don't care what your bosses have told you but you're wrong!
CW: Ok. I'm doing what my job asks of me but sure.
SC: I work for the bank so I know these things. You're wrong. What if someone stole my card, huh?
CW: Then unless they mastered your signature they wouldn't match up then I would ask for ID.
SC: No. I work for the bank. I know the law!
(Sidenote: in case anyone missed that, banker now equals law professor.)
CW: Well I know how to do my job and I know when I have to ask and when I don't.
I should also note that this particular cashier does her job very well, and although she seems unassuming in her small, young stature, she has a take-no-shit, I'm-not-letting-your-crappy-attitude-get-to-me way about her. So imagine if you will a girl about 19, 110Lbs soaking wet sternly telling a man who, no matter his size, is certainly lager than her, that she knows what's up and she's not hearing any of his crap.
She gave me more details about the conversation, but it was essentially just him yelling at her in a crowded store for several minutes about how she's wrong, she's compromising his personal security, he knows the law, we're all wrong, she doesn't know how to do her job. You know, the typical SC rant.
My argument to him would have been, "If you work for the bank and you know you're supposed to show ID every time you use your card then why didn't you have it ready for me?"
Though I'm sure he would have gotten flustered and spouted off something about "testing" me. Right, whatever.
The problem I have with this is so often we get similar rants when we DO ask for ID for the reasons stated above.
We can't win for losing with these people.
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