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We have quite a few military families in house, due to a brigade that has returned from Iraq. It's a stressful time for these folks and we go out of our way to be as patient and understanding as possible. We realize emotions are running high. But, what to do when the SC is a returning soldier and his family.
I started my shift at 11pm, just as families and soldiers were coming back to the hotel from the welcome home ceremony. Around 1pm, a guest called to complain about a party, slamming doors, yelling in the halls. I sent our night security up to get them to quiet down. The whole family, father, mother, son, girlfriend, were belligerent as hell, even menacing when told to quiet down. This went on until 4am this morning, when we finally had to threaten these people with eviction and the police if they didn't stop. My whole night was spent fielding angry people about the racket, some of the calls from other families who came back from the same welcome ceremony. These people just kept getting puffed up and throwing "Iraq" in our face.
Believe me, I understand their need to let off some steam. Now the angry phone calls are turning into angry people at the desk. It's hard to argue with them, because they have a right to be upset for being kept awake all night. I'm sorry, but Iraq is not a good enough excuse to cause all the trouble they did.
I left the GM a note to speak to these people, they are not due to leave until Friday. I have to do the overnight again tonight, if I have to deal with them again, I think I'll either walk out or kill myself.
I started my shift at 11pm, just as families and soldiers were coming back to the hotel from the welcome home ceremony. Around 1pm, a guest called to complain about a party, slamming doors, yelling in the halls. I sent our night security up to get them to quiet down. The whole family, father, mother, son, girlfriend, were belligerent as hell, even menacing when told to quiet down. This went on until 4am this morning, when we finally had to threaten these people with eviction and the police if they didn't stop. My whole night was spent fielding angry people about the racket, some of the calls from other families who came back from the same welcome ceremony. These people just kept getting puffed up and throwing "Iraq" in our face.
Believe me, I understand their need to let off some steam. Now the angry phone calls are turning into angry people at the desk. It's hard to argue with them, because they have a right to be upset for being kept awake all night. I'm sorry, but Iraq is not a good enough excuse to cause all the trouble they did.
I left the GM a note to speak to these people, they are not due to leave until Friday. I have to do the overnight again tonight, if I have to deal with them again, I think I'll either walk out or kill myself.
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