Customers who ask for your name (cause you won't kiss their ass)

[theredbaron47]

Anyone who's ever asked for my name at any of my jobs has been either just getting to know me, or reported me for positive reasons. In my years of retail, I've never had anyone grow angry enough with me to ask my name to get me in trouble. I'm grateful for that.

Three of the last four jobs I've had, management was biased to stand behind us (their employees). Not that they don't believe a word the customer says, if the customer has a valid argument, they'll hear them out, but if the customer is pulling stories and reasons out of their ass, management will show them the door.

Again, that was the last 3 of my 4 jobs. My first job was a nightmare... spineless management to the max.

[Blade_Raver]

I love it when they ask for my last name..

"Sir, don't mind this tag. It's just an alias. My real name is...."

Sol Rosenberg
Frank DeRuggy
Insert any other false Jerky Boys character name.

[Shabo]

I love it when they ask for my last name..

"Sir, don't mind this tag. It's just an alias. My real name is...."

Sol Rosenberg
Frank DeRuggy
Insert any other false Jerky Boys character name.

Or... Engelbert Humperdink!

[greensinestro]

Anybody else here refuse to tell anybody their name?

To be honest, any place I have worked, whenever a customer asked for my name, no matter what the circumstances, we were required to provide our first names. Now, at Bellsouth, thankfully, I was allowed to provide a fictitious name (when I was an operator), but later had to provide my name in full when I worked in customer service. If we refused, we could be written up.

I wish to God I worked in your place where we nobody has to provide their name.

[Plaidman]

Meh. I have no qualms about giving my first name, since 99.99999999999999 percent of the time, I've done nothing wrong.

I won't give out my last name. If the customer says I'm required, I tell them I'm the only <blah> that works here. Heck, half the time I was the only male, and another time I was the only White boy. (The other two being Asian girls). So if they want to lodge a /complaint/ go ahead and call corporate. They'll know who they're talking about.

[Crow The Robot]

Man, our managers want us NEVER under ANY circumstances to give out our last name. They said if a customer has a problem, tell the customer to speak to management. I hate it when people ask for your name, once one SC, said she'd get my name. I almost replied with;" "Cool i get to pick a new name?".

[Becks]

Ugh.

Yes, I have a nametag...and wear it.

Thankfully I have an alternate nametag that I wear on occasion. I want a few more...I have some aliases I haven't used.

It sucks ass, though, when management pages me by my first AND last name.

Damn it, first of all I'm the ONLY Rebecca that works in the whole damn store!!!

Secondly, you're mispronouncing my last name!! Yes, you're pronouncing it the correct (German) way, but that's NOT how my family says it!!

Third, I do NOT work in produce. Knock it the hell off before I refuse to answer pages for me because I don't think it's actually ME you're paging.

[Alpha Strike]

I've worked at the same company for about the past 7 years now, but have switched jobs within the company during that time.

The first job was in a department that was new enough we didn't have a lot of consistency as far as policy and procedures would go, and - as you can all imagine - this could be frustrating for customers. We took such abuse that a lot of us ended up making up fake names for customers who asked. In my case I gave out my real first name and then a buddy's last name: Paul Mitchell. I didn't realize until several months into the job that I had picked a rather famous name to give out...

In my current job I rarely ever get asked for last name, although I typically will give it out if someone specifically requests it. After reading this thread though I'm rethinking that policy - since I can truthfully say I'm the only Paul in my department, there's really no reason to go any further.

[chainedbarista]

had that happen while i was working a shift at a different store; some wench and her dumb buddy (i say that because they couldn't be bothered to ask me a few simple questions that would have prevented the whole problem, surprise, surprise).

she orders a 'green tea latte;' not a problem, coworker fixes it up and puts it out. wench's buddy grabs the drink, then something was said between them, causing wench to come storming up to me:

'what is THIS? this is disgusting, it tastes like GRASS. she wanted a tea with milk, how hard is that to fix?' (insinuation that i should read her mind to know what was actually desired and i am the biggest idiot ever for not doing so)

after taking crap along this line for nearly three years from this type of jackass, i finally decided to let them know exactly WHO was at fault here:

(i actually said it in a calm, polite manner) 'it is what you ordered, a green tea latte; perhaps you were wanting something else?' (arched eyebrow)

wench: 'yes, a TEA with MILK, how hard is that to make.'

me: 'not difficult, after all, it is a TEA with MILK, which is called a GREEN TEA MISTO.'

wench: (eyes blazing with the indignity of having some 'nobody' point out her mistake) 'WHO IS YOUR MANAGER, I WANT YOUR NAME!'

i give her my name, with the bland expression of someone who isn't the least bit intimidated by her act, which causes her to huff, puff and leave, trailing her air of 'abused, indignant customer' fumes all the way behind her.

i laugh afterwards; maybe i should have been concerned, but i was at a point where i would have laughed at anyone who wrote me up or told me i had to be let go, because i was in 'that place,' a place where the job just didn't matter so much to me.

[AKWalMartCartGuy]

I've never been asked, but I'd probably just give them my first name and hope they didn't call in, last name though is none of their business, there are only 4 cart guys at my store, in fact the first initial would be enough

[lastofthesummerwine]

Make Sure You Spell It Right! That[s B-I...

I got in really big trouble for it, but I told one of THOSE customers: "My name is Wine, W-I-N-E. That's S-U-M-M-E-R Wine," and smiled my best Bela Lugosi.

It was worth the chewing I got, and the customer (a saga of prior shitty incidents in her wake) decided I wasn't the softest doomat to land on after that.

[CancelMyService]

I had a funny "GIMME YER NAME" customer while I had a new hire listening in to my calls. It was one of those deals where the customer was on the verge of having a stroke over me telling him whatever request he was making wasn't physically possible. He demanded my name, I told him my first name, which actually is enough. The only other person I've met with the same name as me is A. in another department and B. from Africa, so he's as opposite of me as you can get.

But nooooooooooooooooooo </belushi> the fucknut demands my last name as well, which I never give out no matter the policy of wherever I work at (current job says I don't have to, so ), when I tell him I don't give my last name out, he pounces on it as if it was some big "gotcha" moment. OHHHHH YES YOU DO, he says, YOU WORK FOR A COMPANY, YOU'RE *REQUIRED* TO GIVE YOUR LAST NAME IF A CUSTOMER ASKS FOR IT!@!@

At this point the new hire looks at me confused for a second, and upon realizing this guy was for real, he busted out laughing as I was hoping the guy couldn't hear it through my headset.

I inform the customer that I in fact do not have to provide my last name, my first name and work ID would be sufficient to identify me. The guy persisted, saying he knows the rules because he used to work for a company and I have to do it!

[vonkarolinas]

The only job I had where I had to wear a name tag, for some reason, even though it was in big black letters on my shirt, people would still ask what my name was. Other jobs, where I didn't need a name tag, if someone asked for my name I'd give them a bogus name or the name of a coworker that I despised.