The more things change...

[TNT]

The cable company I work for has been bought by a larger company. The customers are beginning to discover this, and...

Caller: I understand you bought the company I have cable service with.
Me: Well, not me personally... But yes, the company was sold.
Caller: I couldn't be happier. The people at their call center were the biggest bunch of incompetent #$%holes I've ever had to deal with. I hope they're all unemployed.
Me: Nah... the new company hired all of us and kept the call center. How can I help you?
Caller: I was going to ask about getting a better deal on my cable bill... I guess I pretty much blew my chances with you, didn't I?
Me: Yup.
Caller: Ha, ha... at least I didn't give you my name.
Me (checks caller ID and pulls up account): You're right, Mr. xxx xxxxx. You didn't.
Caller: #$%!

[JuniorMintz]

Dumbass!

[ShockQueen]

That's CLASSIC! I love it!
Just takes the fight right out of 'em! Yay!

[Retail Associate]

Ain't technology grand?!

[friendofjimmyk]

that's great!

I run into similiar issues when people try to pull one over on service calls. I can get into their account and see all the details from everytime they or anyone on their account has called...I actually had someone ask me if I was going to believe the notes on my computer or them.

[RecoveringKinkoid]

Oh, nice one!

[Plaidman]

I can't stop laughing, that is too funny. I'd love to see the look of their face when that happened. Reminds me of a story i need to post.

[lordlundar]

I LOVE IT!

[ESS]

That is awesome! I would have loved to see the look on his face when you said his name.

[Dips]

TNT, that was sweet. Thanks for sharing!

I actually had someone ask me if I was going to believe the notes on my computer or them.

[heathermv looks at notes again] "Well, since it appears that I'm the one who wrote the notes...I'm going with...oh, c'mon...guess! It'll be more fun!"

[AFpheonix]

Sigh....they took away our note function. Our complaints have gone up as a result, since we can't customize service easily anymore.

[Dreamstalker]

No notes function? That sucks...how are you expected to resolve multiple-call issues then?

[phillippbo]

[heathermv looks at notes again] "Well, since it appears that I'm the one who wrote the notes...I'm going with...oh, c'mon...guess! It'll be more fun!"

What's funny is that if I talked to them before I will usually recognize something about the caller or their account while they're running off at the mouth. Usually a sucky customer making the usual demands, saying the last person promised them something nobody from this universe would promise. Anyway, I let them make a fool of themselves, call the last agent name after name, and then I come back with this one:

"Well, sir/ma'am. I was the last agent you spoke with, and I know I didn't tell you anything remotely similar to that."

Oh, you should hear the backpedalling then... but that's if they stay on the phone at all.

Some days I love my job!