Ok, this could have gone under the giving directions thread, but I think that given the circumstances on it, it probably warrants its own thread. So without further ado
me- you favorite smiling eagle in reservations
sbc- sucky bigoted customer (nothing against southern bell company)
we go through the standard reservation process, get his information, so far a relatively cool guest, until...
sbc- "hey dude, what bars are nearby" (i'm on a macro call so as far as the guest knows i'm onsite"
me- *answering honestly* "i'm sorry sir, but I don't know where any of the bars are"
sbc- "well, why not?"
me- "because i have chosen to abstain from alcohol"
sbc- "what type of fucking loser doesn't drink alcohol"
me- "sir, I'm LDS (entirely true, and something I don't take any shame in), it is part of my faith to show restraint and to abstain from activities such as smoking and drinking, if you really like though I can place you on hold and I'll check with some of my coworkers and see where they suggest"
now, most guests would be like, her that's cool, I don't understand it but that's the choice you've made and either say it's no biggie and we finish the reservation or yeah put me on hold and I either google it or call the hotel to ask someone there, but if this guy had done one of those two things i wouldn't be posting the story here, now would I.
sbc- "what, you're one of those fucking mormons"
me- "sir, there is no need for profanity, and yes, I am"
sbc- "damnit man, and to think, I thought you were cool for a while, you all should have gotten the hint when we killed your so called prophet 150 years ago, I hope Warren Jeffs burns in hell *(disclaimer, so do I, Jeffs is a heretic, the actual president of the Church is Gordon B Hinkley)* and you and your wives can burn in hell too"
me-
"sir, at this point I am refusing service, nothing will be billed to your card, please do not call back"
sbc- "great, I didn't want to stay with a cultist anyway" *click*
ok, what the flip, I don't particularly agree with all religions, but I don't randomly attack people over the phone for it. That had to be one of my most traumatic calls i've taken, God bless my manager though, I logged off my phone, went to my TM and asked him to track me for 5 minutes, he asked why, I told him to listen to the last couple of minutes of my last call and he'd understand... he gave me 10 minutes after listening to the call.
me- you favorite smiling eagle in reservations
sbc- sucky bigoted customer (nothing against southern bell company)
we go through the standard reservation process, get his information, so far a relatively cool guest, until...
sbc- "hey dude, what bars are nearby" (i'm on a macro call so as far as the guest knows i'm onsite"
me- *answering honestly* "i'm sorry sir, but I don't know where any of the bars are"
sbc- "well, why not?"
me- "because i have chosen to abstain from alcohol"
sbc- "what type of fucking loser doesn't drink alcohol"
me- "sir, I'm LDS (entirely true, and something I don't take any shame in), it is part of my faith to show restraint and to abstain from activities such as smoking and drinking, if you really like though I can place you on hold and I'll check with some of my coworkers and see where they suggest"
now, most guests would be like, her that's cool, I don't understand it but that's the choice you've made and either say it's no biggie and we finish the reservation or yeah put me on hold and I either google it or call the hotel to ask someone there, but if this guy had done one of those two things i wouldn't be posting the story here, now would I.
sbc- "what, you're one of those fucking mormons"
me- "sir, there is no need for profanity, and yes, I am"
sbc- "damnit man, and to think, I thought you were cool for a while, you all should have gotten the hint when we killed your so called prophet 150 years ago, I hope Warren Jeffs burns in hell *(disclaimer, so do I, Jeffs is a heretic, the actual president of the Church is Gordon B Hinkley)* and you and your wives can burn in hell too"
me-
"sir, at this point I am refusing service, nothing will be billed to your card, please do not call back"sbc- "great, I didn't want to stay with a cultist anyway" *click*
ok, what the flip, I don't particularly agree with all religions, but I don't randomly attack people over the phone for it. That had to be one of my most traumatic calls i've taken, God bless my manager though, I logged off my phone, went to my TM and asked him to track me for 5 minutes, he asked why, I told him to listen to the last couple of minutes of my last call and he'd understand... he gave me 10 minutes after listening to the call.



and Reformed LDS, also known as Community of Christ, the main difference between the 2 is that the reformed LDS believe that the leader of the church must be a living decendet of Joseph Smith and the LDS believe that any person called of God can lead the church (there is actually a very structured organization on that, but as I'm sure one of the mods will point out, this is not the place for that discussion), so I'll leave it to the nutshell version.
That was him being an ethnocentric dickhead. Fun stuff, that. You handled it relatively well, though, given the circumstances. Kudos.

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