I heard what I wanted to hear!

[depechemodefan]

My second week at my new job at an animal clinic.
So we close at 3pm on Sat. The management want us to call customers the day before and same day of their appt. So I call this woman, let's call her ms. wanker. I call her at 10:03, to remind her of her 2:45 appt. for her 2 dogs. She said her appt. was at 3pm, I said we close at 3pm, her appt. is 2:45, she said she will get there after 2:45. So we are slammed, things are backed up. I see it's 2:55 so I call her tell her we can't take her, she is late (we also still have people whose pets are being seen, we won't have the last person leave until 3:30, and they got there at 2:15).
Me: hi, this is the animal clinic...
Ms. Wanker: oh, yes, I'm on my way, I had to stop to get gas, and I don't know why it took so long, and I'm on Cyprus Rd, it's a long wait at the light.
Me: I'm sorry, you are late and we can't take you, I can make another appt. for another day.
Ms.Wanker:My appt. is at 3! I wrote 3 in my calander!
Me: We don't make appts. for 3pm on Saturday. Your appt. is at 2:45.
Ms. Wanker: You are going to see at 3!
Me: We can't, but I can make an appt. for Monday.
Ms Wanker: Print out my records, I'm going to take my dogs to another clinic. I told my daughter this morning that I should take my dogs to another cliinc.
Me: alright, we close at 3.

So she shows up when another person was checking out.
Me: if you like I can email the records to you.
Ms. Wanker: I doubt I will get them by email, I want paper records.
Then she speaks out loud about how our clinic is not organized, how she had bad experiences with us. I see she been coming to us from 2020, and not may times. Then she says something about how she won't let negativity get her down.

Anyway, when I called her to tell her she had to reschudule, I went to the back and told my coworkers and one was joking, "oh, and she had to stop to get lunch, and, ha ha..."

Anyway, I figures she only heard, "we close at 3" and since, she wanted to come at 3, she just heard, "We can see you at 3."

[Kittykat]

But don't you know you should ignore your close time and let Karen in? Gotta love it.

[Kristev]

I should think it wiser to turn the hose on Karen. But that's just me.

[depechemodefan]

I think there are dogs in the clinic that would turn their hoses on her

[AkaiKitsune]

I work often 16-20hrs a day (seperate jobs but one after another, days and nights) so remembering what day it is never mind appointments is not exactly easy even with my phone setting alarms.

I was late for my first vet appt with my new baby chams (wellness check to get a baseline and make sure they were growing on schedule because I don't believe in going to a vet with an animal that they've never seen before and have no idea what is considered 'normal' behavior. That's not fair to them and it hinders their ability to do their job.) because I mistook the time. Thankfully the little assholes were somewhere in their enclosure I could find them easily for once (right now they're tiny at about an inch long. Try finding that in a 8ft tall enclosure stuffed full of plants when you're in a hurry) and was at the vet's in five minutes. Even then, it was my fuckup not theirs. I was lucky I was only a few minutes late and I wouldn't have minded rebooking if I had had to. The fact that I let the vet students learn with my animals so I don't have to pay as much (as anyone with a cat can empathize, being told to hold a cat down and actually attempting to hold said cat are two very different things. Same with any other animal. What's easy in theory is not so easy when you have a struggling animal that you don't want to hurt by using to much force to get the job done. Also textbooks don't really prepare you for the realities of dealing with animals) and that I actually take my animals in to get that baseline so the vet has more then just "I think it's sick" to work with definitely helps (especially for exotics. The vet isn't a fun place for most animals and especially with colour changing LSD lizards that can be harmed by too much stress and will get dark making it harder to see any visual problems it's better if they never make that connection between vet and discomfort)...so does the cupcakes I brought in afterwards as an apology for making their day a bit harder then it needed to be probably 😅

Not being a bitch about things (regardless of who is at fault. And let's face it, it's almost always the customer at fault) goes a long way into getting others to help. Never did figure out how Karen's could remain so oblivious to that fact.

[Ironclad Alibi]

And let's face it, it's almost always the customer at fault.

Except when I am the customer. Mostly.