Tweet
I was about to close up the motel reception when I get a call. It's one of the guests in the rooms (too lazy to walk up to the desk). They're reporting that one of the TV channels isn't showing up. I try to troubleshoot them by telling them to switch to an alternative local frequency. Still didn't work. The lady then goes off and says that if she misses tonight's episode of Masterchef she will be demanding a refund.
My head ground to a halt for a moment.
I come up to the room and try and help out. I was in full 'holding in bad words' mode and the lady is going full Karen and saying accommodations should have functioning TVs, how they should be smart TV's and demanding a refund if I couldn't get it working. I offered to move them to the room next door after I tested the TV in there. I hand over the room key and she and the husband start moving their stuff while having a spat with each other.
I report this to my supervisor and get roped into a lecture how I need to keep my cool and I should have tried re-tuning the signal in settings.
Lady, you're 60 years old. You should know that missing one episode of TV is not the end of the world let alone grounds for a motel refund. Even if I could I can't because you booked through a third party site and are bound to the non-refundable cancellation policy. Most people are on the road to get OUT of the house. If you wanna watch TV like the lazy hag you are, stay at home. Pretty sure I shot her some dirty looks and got sarcastic with her during the whole ordeal. The TV's work! I can't control when the TVs bitch on me and fail to pick up the signal.
My head ground to a halt for a moment.
I come up to the room and try and help out. I was in full 'holding in bad words' mode and the lady is going full Karen and saying accommodations should have functioning TVs, how they should be smart TV's and demanding a refund if I couldn't get it working. I offered to move them to the room next door after I tested the TV in there. I hand over the room key and she and the husband start moving their stuff while having a spat with each other.
I report this to my supervisor and get roped into a lecture how I need to keep my cool and I should have tried re-tuning the signal in settings.
Lady, you're 60 years old. You should know that missing one episode of TV is not the end of the world let alone grounds for a motel refund. Even if I could I can't because you booked through a third party site and are bound to the non-refundable cancellation policy. Most people are on the road to get OUT of the house. If you wanna watch TV like the lazy hag you are, stay at home. Pretty sure I shot her some dirty looks and got sarcastic with her during the whole ordeal. The TV's work! I can't control when the TVs bitch on me and fail to pick up the signal.
Comment