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This started off as a Brain Burp, but veered into SC territory quickly.
Our SCOs have a "Use Own bag" button, which is supposed to tare the empty bag after prompting the customer to place it on the bagging scale. Trouble is, the bag scales have been so abused--kids/adults sitting on them, customers cramming a full cart of groceries onto 3 square feet of space--that the own-bag function doesn't work. If a customer places their bag(s) on the platform and presses the appropriate button (1, 2, or 3 bags) the system freezes for a good 15 seconds while it tries to get a tare weight.
A guy comes up to SCO and proceeds to plop his huge semi-frame backpack on the platform and mashes "Use My Own Bag". That empty backpack weighed about 5 pounds...way out of range for what the SCO considers to be an empty shopping bag. So of course it freezes, and calls me over because it detected an unscanned item in the bagging area.
Me: "Hi sir, that backpack is too heavy for the scale. You need to set it on the floor and put items in after you've put them on the bagging platform. That 'use my own bag' thing doesn't work."
SC: "I want to use my own bag!" *mashes button again, system freezes again* "Make it work!"
When it freezes up, there is literally nothing I can do (short of a hard system reboot) and you have to wait for it to unfreeze.
Me: "The 'own bag' option does not work. It really doesn't matter, you can put your items in your own bag after you pay but that bag has to go on the floor because it's too heavy for the scale."
SC goes through the motions a third time. "But I need to tell it I have my own bag! This isn't working!"
Me: "No, it's not. That's what I've been telling you. There is nothing I can do to make it work."
SC: "Get me a manager!"
M has been watching this, and comes over.
SC: "Aha, a manager. This isn't working!"
M: "Yes, I'm a manager. But Dreamstalker is also a manager, and the manager of this area right now as well as our expert on these systems. If she is telling you something doesn't work, it doesn't work."
SC: "But you can fix it!"
M: "The only fix is to do what she has been telling you to do." SC isn't happy at being told by a man that a woman has the final say in this particular instance.
SC: "But I don't want to be charged for bags!"
M: "You won't be. To be charged for bags you have to tell the system that you are using paper bags. Just type in zero when it asks you how many of our bags you used."
SC: "But I'm not using paper bags! It wants me to type in a number!"
Customer in the next lane over: "Zero is a number."
SC can't say anything to myself or M about that; now the other 3 lanes are watching him (and I think one is actually laughing at him). He wisely shuts his yap and does what I originally told him...the actual transaction took about 30 seconds. SC muttered something about "wasting time" as he left...the only one wasting your time was you, dude.
Our SCOs have a "Use Own bag" button, which is supposed to tare the empty bag after prompting the customer to place it on the bagging scale. Trouble is, the bag scales have been so abused--kids/adults sitting on them, customers cramming a full cart of groceries onto 3 square feet of space--that the own-bag function doesn't work. If a customer places their bag(s) on the platform and presses the appropriate button (1, 2, or 3 bags) the system freezes for a good 15 seconds while it tries to get a tare weight.
A guy comes up to SCO and proceeds to plop his huge semi-frame backpack on the platform and mashes "Use My Own Bag". That empty backpack weighed about 5 pounds...way out of range for what the SCO considers to be an empty shopping bag. So of course it freezes, and calls me over because it detected an unscanned item in the bagging area.
Me: "Hi sir, that backpack is too heavy for the scale. You need to set it on the floor and put items in after you've put them on the bagging platform. That 'use my own bag' thing doesn't work."
SC: "I want to use my own bag!" *mashes button again, system freezes again* "Make it work!"
When it freezes up, there is literally nothing I can do (short of a hard system reboot) and you have to wait for it to unfreeze.
Me: "The 'own bag' option does not work. It really doesn't matter, you can put your items in your own bag after you pay but that bag has to go on the floor because it's too heavy for the scale."
SC goes through the motions a third time. "But I need to tell it I have my own bag! This isn't working!"
Me: "No, it's not. That's what I've been telling you. There is nothing I can do to make it work."
SC: "Get me a manager!"
M has been watching this, and comes over.
SC: "Aha, a manager. This isn't working!"
M: "Yes, I'm a manager. But Dreamstalker is also a manager, and the manager of this area right now as well as our expert on these systems. If she is telling you something doesn't work, it doesn't work."
SC: "But you can fix it!"
M: "The only fix is to do what she has been telling you to do." SC isn't happy at being told by a man that a woman has the final say in this particular instance.
SC: "But I don't want to be charged for bags!"
M: "You won't be. To be charged for bags you have to tell the system that you are using paper bags. Just type in zero when it asks you how many of our bags you used."
SC: "But I'm not using paper bags! It wants me to type in a number!"
Customer in the next lane over: "Zero is a number."
SC can't say anything to myself or M about that; now the other 3 lanes are watching him (and I think one is actually laughing at him). He wisely shuts his yap and does what I originally told him...the actual transaction took about 30 seconds. SC muttered something about "wasting time" as he left...the only one wasting your time was you, dude.
(granted the system is dumb for asking "how many paper bags"; it should first prompt "did you use any store bags")
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