The scene: a Saturday afternoon in wedding season. Man rushed into store and asked if black bow ties were available. They were, so he offered to buy one. Salesperson asked if he needed help tying it,and yes he did, as he was in a big hurry to get to a wedding as an usher or something. Salesperson was tying the tie while customer related tale of lost bow tie in rental suit, then asked what our return policy was. Well, you can return anything you're unhappy with, salesperson said. Good, said the customer, then I'll just be returning this tomorrow.
Salesperson never stopped tying the tie, but told him firmly there would be no returns on something he was wearing out of the store, adding we weren't a rental service.
I know people do this, return stuff they've used or worn. Who says they're going to do it while you're doing them a favor?
Epilogue: several hours later, customer was seen running down the sidewalk, and the comment was made, "There he goes, sweating in our tie."
Salesperson never stopped tying the tie, but told him firmly there would be no returns on something he was wearing out of the store, adding we weren't a rental service.
I know people do this, return stuff they've used or worn. Who says they're going to do it while you're doing them a favor?
Epilogue: several hours later, customer was seen running down the sidewalk, and the comment was made, "There he goes, sweating in our tie."
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