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We had to close the lottery part of the service desk down at 4PM today, because the lottery-trained desk person left at 4. Most of our customers are fine with hearing that lottery is closed, except this guy...I recognize him, he happens to be one of our grade-A assholes.
Upon seeing that the lottery was closed, he demanded a manager, and S's relief on the desk dutifully paged M (assistant manager; he's been at this store for just under 3 years and is as jaded as I am). SC starts gesticulating and shouting at me as I book it upstairs to clock out. M comes down, but not to cater to SC; an order just dropped and he has to start shopping it.
SC: "I want to know why the lottery desk is closed! You have a service to provide! This should be 24/7!"
M: "Sir, we have to close the lottery at the service desk as there is currently nobody here trained on it."
SC: "Then train someone! I know we're past Covid but you have an essential service to provide!" (what the flying frack does Covid have to do with this?)
M: "Services providing groceries are essential but lottery is not. We do not have anyone in the building who can do it. Use the kiosk next to the desk, that's what it's for."
I've clocked out, am in my street clothes and at the customer end of a vacant register organizing my stuff. SC sees me.
SC: "What about that woman? Can't you get her to help me?"
M: "That associate is off the clock, and even if that wasn't the case they are a completely different department. There. Is. Nobody. Here, The associate at the desk can show you how to use the kiosk."
SC: "If she knows how to use the kiosk then she knows how to do lottery!"
M: "No she does not."
SC: "But the kiosk is gonna scan my license into some database!" (aha...) "You have to train someone to get me my lottery!" (in 15 seconds....mmmkayNO)
M: "No, I don't. That's not how this works."
SC: "What's your name? What's her name?" (SC is pointing at me)
M: "My name is M, I am the manager and I am telling you that the lottery desk is closed which it is. You don't need to know my associate's name as they have nothing to do with this."
SC sulks off, M starts shopping the order and I depart so I didn't see what SC did or didn't do next.
Lotto make people act crazy, yo.
Upon seeing that the lottery was closed, he demanded a manager, and S's relief on the desk dutifully paged M (assistant manager; he's been at this store for just under 3 years and is as jaded as I am). SC starts gesticulating and shouting at me as I book it upstairs to clock out. M comes down, but not to cater to SC; an order just dropped and he has to start shopping it.
SC: "I want to know why the lottery desk is closed! You have a service to provide! This should be 24/7!"
M: "Sir, we have to close the lottery at the service desk as there is currently nobody here trained on it."
SC: "Then train someone! I know we're past Covid but you have an essential service to provide!" (what the flying frack does Covid have to do with this?)
M: "Services providing groceries are essential but lottery is not. We do not have anyone in the building who can do it. Use the kiosk next to the desk, that's what it's for."
I've clocked out, am in my street clothes and at the customer end of a vacant register organizing my stuff. SC sees me.
SC: "What about that woman? Can't you get her to help me?"
M: "That associate is off the clock, and even if that wasn't the case they are a completely different department. There. Is. Nobody. Here, The associate at the desk can show you how to use the kiosk."
SC: "If she knows how to use the kiosk then she knows how to do lottery!"
M: "No she does not."
SC: "But the kiosk is gonna scan my license into some database!" (aha...) "You have to train someone to get me my lottery!" (in 15 seconds....mmmkayNO)
M: "No, I don't. That's not how this works."
SC: "What's your name? What's her name?" (SC is pointing at me)
M: "My name is M, I am the manager and I am telling you that the lottery desk is closed which it is. You don't need to know my associate's name as they have nothing to do with this."
SC sulks off, M starts shopping the order and I depart so I didn't see what SC did or didn't do next.
Lotto make people act crazy, yo.
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