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As I've said ad nauseum, clients sign a legally binding lease that states the can and will pay X amount per quarter for so many years. It's not cancelable. It's non-negotiable (technically). They argue all the time that Y employee wasn't allowed to sign contracts (not our problem; we specifically ask if they're authorized and people lie which is not our fault). Or they say "I haven't used the equipment." If I lease a car I can not drive all I want, but I have to pay.
I just picked up this account from the offshore collectors. I haven't actually talked to the client--unreachable by phone. So I sent the nastygrams which don't have my name nor position. Got 2+ responses demanding that a sup call them, that they were told they were getting a call. Uh, not by me. I don't see that noted anywhere. They've paid and ratified this. It doesn't end until 2028 so they Big Mad. They just have buyer's remorse I guess. Anyway, I'm usually the onw who makes the decision on the account and sups are only needed to approve the termination. And he's gonna tell them the same thing I would. Anyway, it's been forever since I've experienced this.
I'm on hold with her on the phone and she's really nice but it was weird seeing this.
I just picked up this account from the offshore collectors. I haven't actually talked to the client--unreachable by phone. So I sent the nastygrams which don't have my name nor position. Got 2+ responses demanding that a sup call them, that they were told they were getting a call. Uh, not by me. I don't see that noted anywhere. They've paid and ratified this. It doesn't end until 2028 so they Big Mad. They just have buyer's remorse I guess. Anyway, I'm usually the onw who makes the decision on the account and sups are only needed to approve the termination. And he's gonna tell them the same thing I would. Anyway, it's been forever since I've experienced this.
I'm on hold with her on the phone and she's really nice but it was weird seeing this.
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