Most of our customers don't suck

[Nunavut Pants]

...I don't give people enough credit ...

Well, when you give them credit, they take forever to pay it off...

[Kit-Ginevra]

Most of our customers don't suck...









*...even if I tell them they can instead of giving me a tip

[workerbee222]

You're right, of course.
I don't give people enough credit; that other business will question what's going on, anyway.

[EricKei]

And yeah, I am thinking about calling the next nearest tailor shop and warning her there may be a new customer knocking on her door, and suggesting she only take cash.

Ask your boss about that one first, just in case. If they're cool with it, also mention why (the payment delays). Boss may even want to suggest a good way to phrase it diplomatically so it doesn't sound like you're trying to just scare them away from a potential client.

But yeah, what the boss told them about needing to pay was the right thing to do.

[workerbee222]

But now we have one that does.

We provide a service for another store in the neighborhood. Their customers need clothing altered. Neighbor Store marks the clothing and sends it to us. We alter it and send it back. But...Neighbor has taken to being slow-pay on it's monthly tab. I became aware of it because, well, I do the tailoring, and get a commission on the bill. Neighbor just paid a couple month's back bills, we're still waiting on January (and no, we don't offer 30-60-90 days to pay. It's due immediately when the bill is presented.) In discussing this, I asked if Neighbor is charging their customers for our services. We didn't really know, until today.

Neighbor salesperson appeared with a customer in tow, did we have a _____ for ____? I gave him the side-eye and went and got it. Customer turns to salesperson and asks if she owes anything, and he says, [uncomfortably] "Uh yeah, let me take you back to the store to settle up." It's not his fault, after all, it's his boss's.

The owner of our store doesn't want this to blow up (she wants my commission to be as high as possible) but the knowledge that they're charging for the service and just not paying US makes me a little peevish. Maybe more than a little.

She's sent an email to Neighbor Store owner, informing him of the new policy: after the garments currently in the workroom are picked up, nothing is to be dropped off without payment. And yeah, I am thinking about calling the next nearest tailor shop and warning her there may be a new customer knocking on her door, and suggesting she only take cash.