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It's free(slight language)
Alright, Ill begin by saying I work at Hy-Vee. It sucks. Now on with the story.
Our scanning department likes to slack alot and the cashiers have to deal with the brunt of this. A woman comes through the register with a bunch of groceries and stuff. Among these is a candle. Now this is my first clue that I'm dealing with an SC. These candles are free with a coupon if you buy three gretting cards. They also have this little tab that can be ripped off(by the store if they don't want to have to honor the coupon sent out by the company that makes the candles) This tab says FREE with coupon Now this tab is not a coupon, it has no barcode. I try to explain this to the woman but of wourse she has none of it, saying it says it's free, blah blah blah.
I finally got fed up with it and called a manager, he said go ahead and let her use this tab as a coupon. I shrugged and go to scan it. Now this is where the scanning depratment comes in. They haven't scanned the item into stock, it isn't techinically for sale but we always just ask the price and ring it up anyway, but the store still needs to know that something that value left the store or it comes out of my paycheck. This is what ensues.
Me:...ugh
Lady: take a chill pill and use your brain
Me: Ma'am do you know how much this costs?
Lady: It doesn't matter, it's free.
Me: I know ma'am, it will be but-
Lady: It's free just scan it through!
Me: It isn't ringing up in the system I need to know the pri-
Lady: It doesn't matter anyway it's free!
At this point I'm getting ever so slightly agitated at her not letting me finish my sentences while I'm trying to explain to her that I can not just give it to her like that, but that the store needs to know that something of that price left the store. Now, when I get agitated I keep my cool but my demeanor changes, I stop smiling I don't talk much, and the tone of my voice changes, VERY SLIGHTLY, to the point where people realize I'm getting agitated and realize they're making complete asses out of themselves. Not so in this case.
Me:Ma'am, I know it's free, but-
Lady: DON"T YOU RAISE YOUR VOICE TO ME! NOW IT"S FREE!
yes, the slight change in tone was percieved as her that I was yelling. This lady either has super sensitive ears or more likely is a total B*&@%
After this I shut my mouth and gave up trying to explain and be civil with her. I called my manager over explained and he caved(like they always do) and gave it to her without letting it be registered in the system. I quietly and I'll admit a little roughly finished scanning the lady through. Not rough in that anything was damaged, but rough in that I used more force than is necesary to do the job.
As the lady finishes paying she mutters about how I don't know how to do my job or some s&!%.
These are the times when I wish I could speak my mind, because I would have loved to have told that woman what I thought of her, and then explain very loudly the store policy and explain to her why she was being a b!%^$ and that if she ever shopped their again she could expect that I would not deal with her, but alas, it's Hy-Vee, where the store director and all the higher ups have surronded themselves with friends and care nothing for the people that actually do all the work and make the store run, and so if I had done anything, even muttering under my breath that she obviously has no idea what my job entails, I'd be jobless and wouldn't get a a good reccomendation after I'm out of this crappy place to work.
If any of you know of a job where if a customer is being excessively rude, you can tell them that you aren't going to deal with it, and then move on to help someone more friendly. Please, let me know, because this hell-hole I work at now is literally draining me physically, emotionally, and mentally. I've litearlly walked out the front doors and started crying, both in frustration of what I've had to deal with and in joy that the day is finally over. Please, tell me.
Our scanning department likes to slack alot and the cashiers have to deal with the brunt of this. A woman comes through the register with a bunch of groceries and stuff. Among these is a candle. Now this is my first clue that I'm dealing with an SC. These candles are free with a coupon if you buy three gretting cards. They also have this little tab that can be ripped off(by the store if they don't want to have to honor the coupon sent out by the company that makes the candles) This tab says FREE with coupon Now this tab is not a coupon, it has no barcode. I try to explain this to the woman but of wourse she has none of it, saying it says it's free, blah blah blah.
I finally got fed up with it and called a manager, he said go ahead and let her use this tab as a coupon. I shrugged and go to scan it. Now this is where the scanning depratment comes in. They haven't scanned the item into stock, it isn't techinically for sale but we always just ask the price and ring it up anyway, but the store still needs to know that something that value left the store or it comes out of my paycheck. This is what ensues.
Me:...ugh
Lady: take a chill pill and use your brain
Me: Ma'am do you know how much this costs?
Lady: It doesn't matter, it's free.
Me: I know ma'am, it will be but-
Lady: It's free just scan it through!
Me: It isn't ringing up in the system I need to know the pri-
Lady: It doesn't matter anyway it's free!
At this point I'm getting ever so slightly agitated at her not letting me finish my sentences while I'm trying to explain to her that I can not just give it to her like that, but that the store needs to know that something of that price left the store. Now, when I get agitated I keep my cool but my demeanor changes, I stop smiling I don't talk much, and the tone of my voice changes, VERY SLIGHTLY, to the point where people realize I'm getting agitated and realize they're making complete asses out of themselves. Not so in this case.
Me:Ma'am, I know it's free, but-
Lady: DON"T YOU RAISE YOUR VOICE TO ME! NOW IT"S FREE!
yes, the slight change in tone was percieved as her that I was yelling. This lady either has super sensitive ears or more likely is a total B*&@%
After this I shut my mouth and gave up trying to explain and be civil with her. I called my manager over explained and he caved(like they always do) and gave it to her without letting it be registered in the system. I quietly and I'll admit a little roughly finished scanning the lady through. Not rough in that anything was damaged, but rough in that I used more force than is necesary to do the job.
As the lady finishes paying she mutters about how I don't know how to do my job or some s&!%.
These are the times when I wish I could speak my mind, because I would have loved to have told that woman what I thought of her, and then explain very loudly the store policy and explain to her why she was being a b!%^$ and that if she ever shopped their again she could expect that I would not deal with her, but alas, it's Hy-Vee, where the store director and all the higher ups have surronded themselves with friends and care nothing for the people that actually do all the work and make the store run, and so if I had done anything, even muttering under my breath that she obviously has no idea what my job entails, I'd be jobless and wouldn't get a a good reccomendation after I'm out of this crappy place to work.
If any of you know of a job where if a customer is being excessively rude, you can tell them that you aren't going to deal with it, and then move on to help someone more friendly. Please, let me know, because this hell-hole I work at now is literally draining me physically, emotionally, and mentally. I've litearlly walked out the front doors and started crying, both in frustration of what I've had to deal with and in joy that the day is finally over. Please, tell me.
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