Cast:
Me
Bitchy customer aka BC
Nice customer aka NC
So here it goes folks.
I was at my checkstand the other day when BC parks her milk and some other item up onto my conveyer. Little did I know at the time that I would be the victim of a drivebybitching.
I rang up her two items and BC looks at me and offeres her club card for any savings.
I informed her that neither of the items were on sale. She pointed out the milk was two for six dollars.
Now so far the conversation has remained civil until I tell her the way the sale works.
Buy one gallon of milk it's $3.49. Buy asecond one and it's $2.51. Thus equaling $6.00.
I tell BC this and she informs me that the policy at our other store, that is within about 8 miles of the one I work at, is different. That whenever she swipes her card it goes down to $3.00.
What BC does not seem to be aware of is that our stores are not going to have two different pricing policies. However, I let her know that at my store the policy is as was stated.
She proceeded to tell me she would take ehr business to the other store. At which point I was thinking silently that I would pay to see her try to get them to fall for it over there either.
She pays for her things and I, staying with my nice demeanor, thank her and tell her to have a good night.
Direct quote:
"Can't say the same thing to you."
And BC storms off and I am hoping she is gone for good. Now this is when NC makes her appearance.
NC is a customer in the lane behind me who has borne witness to this and upon seeing the consternation on my face she simply says,
"Smile and wish her a Merry Christmas. It's all you can do."
Now saying this wasn't a big thing, but it made me feel a little better as it showed that she understood it was BC who was at fault. And my good feeling lasted for a nanosecond after that.
BC came storming back declaring she would just return the milk.
Which I politely did and sent her on her way. All the while hoping a house would fall on her.
All thatover $.49. I have to wonder why customers seem to think thatif they yell at you enough you'll cave to their demands.
Happy Holidays all.
Me
Bitchy customer aka BC
Nice customer aka NC
So here it goes folks.
I was at my checkstand the other day when BC parks her milk and some other item up onto my conveyer. Little did I know at the time that I would be the victim of a drivebybitching.
I rang up her two items and BC looks at me and offeres her club card for any savings.
I informed her that neither of the items were on sale. She pointed out the milk was two for six dollars.
Now so far the conversation has remained civil until I tell her the way the sale works.
Buy one gallon of milk it's $3.49. Buy asecond one and it's $2.51. Thus equaling $6.00.
I tell BC this and she informs me that the policy at our other store, that is within about 8 miles of the one I work at, is different. That whenever she swipes her card it goes down to $3.00.
What BC does not seem to be aware of is that our stores are not going to have two different pricing policies. However, I let her know that at my store the policy is as was stated.
She proceeded to tell me she would take ehr business to the other store. At which point I was thinking silently that I would pay to see her try to get them to fall for it over there either.
She pays for her things and I, staying with my nice demeanor, thank her and tell her to have a good night.
Direct quote:
"Can't say the same thing to you."
And BC storms off and I am hoping she is gone for good. Now this is when NC makes her appearance.
NC is a customer in the lane behind me who has borne witness to this and upon seeing the consternation on my face she simply says,
"Smile and wish her a Merry Christmas. It's all you can do."
Now saying this wasn't a big thing, but it made me feel a little better as it showed that she understood it was BC who was at fault. And my good feeling lasted for a nanosecond after that.
BC came storming back declaring she would just return the milk.
Which I politely did and sent her on her way. All the while hoping a house would fall on her.
All thatover $.49. I have to wonder why customers seem to think thatif they yell at you enough you'll cave to their demands.
Happy Holidays all.
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